Richmond VA > Public Utilities > Service Applications

Last Updated: 2017-09-20

Policy Change for Contractors and Homeowners

City of Richmond's New Residential/Commercial Gas Service Line Charge Policy

What is the cost of installing a new gas service line?

If our gas main is located on the street, in front of the property, the city of Richmond Energy Services Department may run up to 100 feet of service line (200 feet for commercial) free of charge if the customer installs natural gas for their primary space heat. The rules and regulations under which we operate require that each customer's individual natural gas consumption must justify the capital cost necessary to serve that customer. In other words, the more gas appliances you install, the higher your potential gas usage, and therefore, the greater investment we can make to provide natural gas service.

Please note that there is a $35 service fee to establish a gas account. The minimum gas equipment for a residential customer to qualify for a new gas service that can be served from an existing main is a new furnace, boiler, or hydro heat (equipment used for primary space heating) or combination of gas equipment. Currently, there are no credits for the installation of a natural gas generator and there may be an over-run fee for service lines over 100 feet for residential and 200 feet for commercial.

Please call our Energy Services Office at (804)646-5250 for a cost evaluation if you are not installing natural gas as your primary source of heat. Each request is handled on a case by case basis. If there is no main gas on the street, the Energy Services Department will conduct a FREE neighborhood survey to seek interest in gas service being made available in the area.

The cost calculations the city of Richmond makes with regard to providing service assumes that newly-served customers install and utilize all of the natural gas equipment they agreed to when they signed up to get the service line installed. This is regardless of whether the service line was free or if the customer made a cash contribution to the cost of the service line. If the customer does not install and utilize the equipment they agreed to within the time specified on the service line agreement, that customer will have to reimburse the city of Richmond for up to the entire cost of the service line, over and above any cash contribution they may have already made.

Water Resources Information

Applications for New Services

Water, sewer and natural gas services are provided by the city of Richmond, Department of Public Utilities and Richmond Gas Works. Water and sewer utilities are available throughout the city and natural gas service is available in most areas of the city of Richmond as well as parts of Henrico County. Contact DPU Development Services, New Services Team at (804)646-8544 for information on these services or to establish new utility services.

Applications for new services are available below. Complete the appropriate application, print and mail or fax the completed application to the address indicated on the form. Call the New Services Team at (804)646-8544 to confirm receipt of the application and that an account has been established.

For general information on the development process within the city of Richmond contact the Department of Planning and Development Review, Land Use Administration at 646-6304. In Henrico County contact the Department of Planning at (804)501-4602.


(Large manuals will take several minutes to load, even at high speed.)

Please feel free to contact us with any questions or concerns, (804)646-5250.

RVA Impact Map displays projects (i.e. gas, water, paving, etc.), events (i.e. parades, races, block parties, etc.) and right of way impacts (i.e. detours, partial and full lane closures, barricades, parking restrictions, etc.) as an interactive map for informational and navigational purposes. Data displayed is refreshed as changes are made.

Contact Information:

Public Utilities
City of Richmond
900 E. Broad St.,
Room 115
Richmond, VA
23219 USA
Map It
Phone: (804)646-4646

DPU can automatically deduct the amount of your monthly bill from your checking or savings account on the date the bill is due. Call (804) 646-4646 to request an application, then return the completed application with a voided check. DPU will set up the service with your bank at no charge to you. The form may also be downloaded online - Automatic Utility Payment Plan Agreement Authorization for Direct Deposits/Payments (ACH Debits/Credits)

This is a print version of the webpage. The navigation of the site has been removed through the print css. If you require a printout of the page as it looks in your browser, please use screen capture.