Information Technology is an organization that is at the heart of and one of the major catalysts for change within the City of Richmond. As information technology evolves it provides more and more ways to improve service delivery, operational efficiencies, and valuable information for decision making and leadership purposes. The Mayor is in the process of many....Read More >>

Technology Business Plan	Business Technology Planning Deck
CAB	To manage and control changes to the IT production environment with the least possible risk of service level disruption. How is balance obtained? The Change Advisory Board (CAB) provides a venue for system changes/updates to be reviewed and evaluated by IT staff to ensure efficient implementation to production with minimal or no impact to end-users. After performing the assessment and dependencies identified in the peer review, the CAB approves or rejects the change request.
World Class Infrastructure	Infrastructure Architecture Task Force
Blades	Blade Server Technology
End User Services	End User Services is the ‘face of DIT’ a compilation of Desktop Support, Help Desk Support and Computer Operations (link). Our mission is to provide uninterruptible access to systems, services and provide a point of communications for any outstanding problem or request for new or upgraded services and support and monitor systems 24 hours a day, 7 days a week. Read More>>
Wireless/Mesh Network	Wireless Mesh
PMO	Project Management Office
Automated Business Process management	Automated Business Process management