Information Technology is an organization that is at the heart of and one of the major catalysts for change within the City of Richmond. As information technology evolves it provides more and more ways to improve service delivery, operational efficiencies, and valuable information for decision making and leadership purposes.

The Mayor is in the process of many transformations to the City services and Information Technology is a leader in terms of changing the way business is conducted. Critical business initiatives in support of improving Public Safety; Financial Discipline; Human Services Delivery; Regional Cooperation; and Education are all working together to create the City of the Future as set forth in the Mayor’s vision for transforming the city into the city it has the potential to be.
The following exciting projects are all underway in support of the Mayor’s vision:

• City of the Future
• CitiStat – Accountability and performance management for city services
• New 911 Computer Aided Dispatch system
• Enterprise Resource Planning (ERP) system implementation
• Wireless Mesh Network supporting city services
• New Revenue and Tax Administration System
• Employment application and employee training processing

Several enterprise technologies are being provided by Information Technology to help the city transform into the City of the Future. Supporting technology advancements DIT is working with agency business partners to providing tools for:

• Electronic Business Process Management (BPM)
• Business Intelligence
• Data Warehouse and Data Mart
• Master Data Management
• Customer Relationship Management
• Service Oriented Architecture
• Geographic Information Systems(GIS)
• Web based tools for Content, Collaboration, and Communications
• Corporate Performance Management tools
• Remote control and automated configuration management tools for technology infrastructure components
• Change control and configuration management
• Document management and workflow
• Merging of content and distribution of Voice, Video, and Data into consolidated network services.

In order to further transform our Information Technology environment the CIO has implemented several important task forces to implement changes in the way the city manages IT Architecture. The CIO views Architecture differently than many organizations in that Architecture should be driven by the City’s business needs, not the latest trends and ‘miracle’ cure being touted by technology vendors.