Street Maintenance

The Department of Public Works is responsible for maintaining the surface condition of streets, sidewalks, and alleys throughout the City.

Potholes

The Department of Public Works must maintain the surface condition of streets, sidewalks and alleys citywide. Potholes are usually caused by moisture combined with rapid freeze-and-thaw conditions that exist in late winter and early spring. Annually, we receive 7,500-8,000 requests for pothole repair. Our standard turnaround time for pothole patching is two business days. We can't fix what we don't know about, however, so please report any problem areas you notice by calling our Customer Care Center at 3-1-1.

When it is time to fix the surface of City roads, one of the methods we use most is ‘chip sealing’. It is a common process of resurfacing that is just as durable, but not as expensive, as asphalt paving. Click here to learn more about it.

Sidewalks

Whether brick or concrete, sidewalks provide a safe way for pedestrians making their way to school, work, the corner market or restaurant, neighborhood parks, and many other urban destinations. The condition of City sidewalks often determines how safe and enjoyable those journeys will be.

Alleys

Alleys in Richmond allow access to the rear of many properties, as well as providing a hiding place for unsightly items such as overhead wires and refuse containers. As with streets, we are responsible for the surface condition of public alleys, which may involve regrading and adding stone, or patching asphalt if an alley is paved.