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We exist to answer and dispatch all 9-1-1 and non-emergency calls as well as provide and support public safety infrastructures for citizens and other stakeholders of Richmond, internal City departments and other external partners in order to ensure safety by linking the public with first responders and other non-emergency services so that we deliver efficient, expedient, courteous quality service which promotes a safe, supportive, and thriving community.


We sustain customer trust by providing reliable emergency communications services in a timely and efficient manner.


The Department of Emergency Communications (DEC) is designated as the Public Safety Answering Point (PSAP) for the City of Richmond’s E-911 telephone system and is charged with the appropriate routing of E-911 and non-emergency calls for service. The department shall also be responsible for the coordination of all emergency radio and telephone communications for Public Safety Agencies of the City of Richmond.


 Professional Integrity Accountable Expedient Quality Courteous Compassionate Respectful Efficient Collaborative Responsive Reliable


In the event of an emergency, such as an accident with injuries or a crime in progress please call 9-1-1.

Contact Information:

Department of Emergency Communications
City of Richmond
Emergency: 911
Non-Emergency or to file a Police Report: (804) 646-5100
News media contact:
Karen L. Gill
804-646-8234 (office)
804-938-0776 (mobile)

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