To provide a comprehensive human resource management program that is focused on Person Centered services that are Policy Compliant
and delivered by a Professionally Competent team.
The Department of Human Resources (HR) provides service and support to its customers as we work together to build a better Richmond and
become a Tier I city. The departmental mission supports the mayor's vision of Richmond becoming a Tier I city by providing
person-centered services that are policy-compliant and delivered by a professional, competent team.
The department is responsible for a human resource management program that includes benefits administration, classification and
compensation, recruitment and retention, training and development, employee relations and records management. Over 4000 employees are
supported through the centralized Human Resources management structure with assigned portfolios. The director and deputy director
provides the required leadership, management, administrative and technical oversight needed to promote optimum support and delivery of
One component of our person-centered mission structure is the HR Solutions Center. The HR Solutions Center is an information center
available to assist all customers, both internal and external, with their HR-related questions and inquiries. Employees and citizens
are encouraged to contact the HR Solutions Center for all their HR needs, such as employment status, personnel-related questions,
express suggestions or complaints, request forms or documents, etc.
The Department of Human Resources is committed to exceeding your expectations by providing service that is fast, friendly and
responsive. Please let us know how we are doing by taking a few moments to give us your feedback at
HR Service Satisfaction Survey.
We welcome any suggestions you have regarding how we can improve our services.
Director of Human Resources
Deputy Director of Human Resources
The city of Richmond is an Equal Opportunity Employer and a Drug-Free work environment.
While visiting our various links, if you discover that your questions were not addressed, please contact our Solutions Center at
(804)646-5660 or submit your questions and comments to Ask HR.