Last Updated: 2018-07-31

Richmond VA > Planning and Development Review > Online Permit Portal

Last Updated: 2019-10-30

The City of Richmond is pleased to announce the launch of our NEW Online Permit Portal (OPP). The portal gives our customers the ability to apply for certain Permits from their office or home without coming into City Hall.

In this initial phase of the Online Permit Portal, we will be rolling out the following plan types: Certificate of Zoning Compliance, Electrical Residential, Gas Piping Residential, Mechanical Residential, Plan of Development and Plumbing Residential. Customers will be able to submit plans for review, apply and pay for permits, request inspections, and check the status of a request.

Customer informational sessions are being held to assist customers with registering and using the portal, Email csshelp@richmondgov.com for more information.

Customers will need to register online before being able to apply for permits through the portal.

Navigate to the Online Permit Portal to register.

The OPP User Guide is available to assist you with using the portal.

Once logged in to the Online Permit Portal, customers can perform the following activities:

 

Search for permits, plans and inspections - the customer can perform multiple search functions using the buttons at the top of the online permit portal home page

 

Apply for a plan - the customer can apply for plans using the Apply button at the top of the Dashboard

 

Pay an invoice - Once the plan has been invoiced the customer will receive an email and can pay using the My Invoices section of the Dashboard

 

Print a permit - The customer will receive an email once a permit has been issued and can view and print the permit from the My Permits section of the Dashboard

 

Schedule Inspections - The customer can view and schedule inspections from the My Inspections section of the Dashboard

 
 
 
 

Note: customers can still perform certain functions when not logged into the Online Portal:

  Search for properties using the Map or Search options to view projects throughout the City

  View Public meetings and City of Richmond Holidays using the Calendar option

As with all software applications, there are a few quirks with the portal, so here are a few frequently asked questions to assist you with your portal experience:

 
 
 
 

What browsers can I use to access the Online Permit Portal?

  The Portal functions if any of the following browsers: Chrome, Edge, Internet Explorer, Mozilla Firefox,
     Opera, Safari and Vivaldi 2.6

 
 
 
 

Can I access the Online Permit Portal from a mobile device?

  Yes, the portal is maximized to function on desktops, laptops as well as iPhone and Android cellular
     devices

 
 
 
 
 
 
 
 

Why can't I find my address when I search for it?

  When entering an address, do not use punctuation, do not spell out the street name completely, nor
     the street type

  In addition, you may encounter a problem when searching single digit address numbers, such as
     '1 W Broad'. Should this occur we ask that you come into the office until this problem is resolved

 
 
 
 
 
 
 
 
 
 
 

How do I navigate through the Portal?

  Customers should use the navigation buttons at the bottom of the online portal screens:
     

  use the Back button to move to a previous page
     

  use the Save Draft button to pause work on a plan request. When you are ready to continue
     working on the request, it will be found under Drafts in the My Plans section of the Dashboard;
     use the Next button to move to the next page in your plan request

Contact Information:

900 E. Broad St., Room 511
Richmond, VA
23219 USA
Map It
Monday-Friday 8 a.m. - 5 p.m.
Ask Planning and
             Development Review
Phone: (804)  646-4169
    Fax: (804)  646-5789

    Permits / Inspections
    Fax:
(804)  646-1569

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If you have any questions, please call the City's Customer Care Center at 3-1-1 or (804) 646-7000

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