Try as they might, our communications officers don’t always get as much information as they’d like when individuals call 911. That’s why we rely on their detailed skills to gather as much information as quickly and kindly as possible when they’re dealing with people in crisis.
CO Ampy did just that under some of the most serious of circumstances last month when a citizen called to report an individual who had been shot. The caller’s only information about where they were was on Decatur Street near a recycling shop. Even with such limited information, CO Ampy determined that the victim was at Decatur and 25th streets and quickly dispatched officers.
CO Ampy then kept the caller on the phone while she remained patient and demonstrated compassion. She listened intently, evaluating and assessing the situation and asking pertinent questions that provided immediate assistance to the victim.
Thanks in large part to her efforts, the victim was quickly located and taken to the hospital where he is now recovering from his injuries.
Keep up the great work, Tiffany Ampy, our Communications Officer of the Month for June!