Communications Officer Ashley Hunter is known for her incredible speed when it comes to answering and responding to those in crisis. Last month, she answered 656 calls with an average answer time of 1 second, 1 minute and 10 seconds of average talk time as well as an average dispatch time of 8 seconds! Wow!
But she is also known for something even more important: Having a police officer’s back when they really need her. On Oct. 8, officers responded to a triple homicide on Roanoke Street and were on scene when the offender shot himself.
The incredibly chaotic and traumatic scene was a lot to handle for everyone involved, but CO Hunter never hesitated once in her notifications, calm demeanor and support of officer needs. Her response was so helpful that a patrol officer wrote a letter nominating her for Communications Officer of the Month!
Here’s a portion of what he wrote: CO Hunter reacted flawlessly to a situation that most dispatchers will never face—hearing a police officer call out “shots fired” over the radio. Her concern for the well-being of the officers on the street was matched only by her ability to stay composed and to successfully ensure that each person was able to properly secure the scene.
“Our city’s communications personnel perform impeccably in even the most traumatic of situations, and all too often their efforts and sacrifices go unnoticed by those around them. C.O. Hunter deserves to be recognized for the fantastic job that she did so that others may have a role model to whom they may look in times of crisis.”
Well said, officer. Congratulations to our Communications Officer of the Month: Ashley Hunter!