Richmond VA > Public Utilities > Energy Services Division > Home

Last Updated: 2014-12-22

Welcome to the City of Richmond
Department of Public Utilities
Energy Services Division

To our existing customers:
We appreciate your business and we are here to help you with all of your Natural Gas needs.

We strive to provide our Natural Gas customers with exceptional customer service. The Division of Energy Services is available to assist you in bringing the comforts of Natural Gas to homes and businesses that do not have a gas line connection in place or if you are looking to upgrade or add additional gas appliances to your home or business.

In addition to providing Natural Gas line connections, we are also available to provide assistance with residential water line connections for new construction or if you are building an addition to your existing home.

Our goal is to make the Natural Gas transition as easy as possible for our customers by working with home/business owners, contractors and builders in our service area, which includes city of Richmond, Henrico County, and parts of Chesterfield. Please contact us at (804) 646-8544 or email DPU Energy Services.

Our resources are available to you to assist in your Natural Gas decision.

Natural gas smells like rotten eggs. If you think you smell natural gas, leave the area immediately and call 911. For more information, visit the Natural Gas Safety page.

As part of the Department of Public Utilities' (DPU) ongoing commitment to compliance and safety standards, DPU is making apartment and other multi-family residential, as well as small commercial customers, aware of a recent regulation issued by federal regulatory agency, the Pipeline and Hazardous Materials Safety Administration (PHMSA). This new regulation requires natural gas utilities to offer an Excess Flow Valve (EFV) on new and replaced service lines to its multifamily residential and small commercial customers.

An Excess Flow Valve (EFV) is a mechanical shut-off device that can be installed on the natural gas service pipeline that runs from the street to the natural gas meter that serves the property. This is also referred to as a “service line." An EFV is designed to shut off the flow of natural gas automatically if there is a break in the natural gas service line.

As an apartment building and small commercial natural gas customer, you may request that DPU install an EFV on the natural gas line that runs to your property. DPU will inform customers of the actual cost before the final decision.

Please note that EFVs cannot be installed on some service lines due to high gas flow, low pressure or other factors. If you request an EFV but your service line cannot accommodate it, you will be advised of this. Customers who request an EFV whose natural gas load does not exceed 1,000 SCFH (standard cubic feet per hour) must coordinate installation at a mutually agreeable date.

To request that an EFV be installed on your apartment building or small commercial natural gas service line, call DPU's Permitting Office at (804) 646-8544.

For more information concerning this new regulation, click on links below:

PHMSA Final Rule Expands Requirement for Excess Flow Valves on New and Replaced Gas Distribution Pipelines

APGA Issues Excess Flow Valve Rule

Contact Information:

Energy Services Division
Public Utilities
City of Richmond
730 E. Broad St., 7th Floor
Richmond, VA
23219 USA
Map It
Phone: (804)646-8544
Fax: (804)646-3199

For Billing questions or to turn on/off, transfer gas or water services call Custormer Care Center at (804)646-4646 or email

Residential Gas Conversion Inquiries

New Project Residential & Mixed-Use Natural Gas Inquiries

All Commercial Customer Gas Inquiries

All Large Industrial Gas Customer Inquiries
Direct: (804)646-5465

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