Richmond VA > Public Utilities > Energy Services Division > Residential

Last Updated: 2010-09-16

Enjoy warmth and convenience, being more energy-efficient and being good to the environment. Throughout your home, from the kitchen to the laundry room, nothing adds efficiency, comfort and convenience like natural gas products. No matter the season, natural gas is the fuel of choice for home heating, water heating, cooking and fireplaces for an overwhelming number of residents in the Richmond area. The benefits are clear; nothing adds comfort and convenience to your home like natural gas and recent innovations in Natural Gas appliances can substantially reduce cooking time and fuel consumption.

Customers located in or near the city of Richmond’s gas mains may be able to convert to natural gas. If your home is near one of our gas mains, you may be able to receive gas service.

Benefits of Converting to Natural Gas

Home Heating:  High-efficiency natural gas heating systems are up to 97 percent efficient and will keep you warm through the coldest months of the year.

Water Heating: A natural gas water heater provides a seemingly endless supply of hot water and heats two times the amount of water per hour than an electric model.

Natural Gas Ranges: Preferred by the world's best chefs, they turn on and off instantly, and provide precise temperature control.

Natural Gas Fireplaces: Enjoying a fire has never been easier. A flick of a switch turns them on and off, and when you're done there are no ashes to clean up.

Natural Gas Furnace

Requirements: AFUE = 95

Natural Gas Water Heater

Requirements: Energy Factor = 0.82 OR a thermal efficiency of at least 90 percent.

Heating, Cooling and Water-Heating Equipment

Taxpayers who purchase qualified residential energy-efficient property may eligible for a tax credit. The credit is equal to the full cost of the equipment up to the following caps:

  • Advanced main air circulating fan: $50
  • Natural gas, propane, or oil furnace or hot water boiler with an annual fuel utilization rate of 95 or greater: $150
  • Electric heat pump water heater with an energy factor of at least 2.0: $300
  • Electric heat pump that achieves the highest efficiency tier established by the Consortium for Energy Efficiency: $300
  • Central air conditioner which achieves the highest efficiency tier established by the Consortium for Energy Efficiency: $300
  • Natural gas, propane, or oil water heater which has either an energy factor of at least 0.82 or a thermal efficiency of at least 90 percent: $300
  • Biomass stoves that use "plant-derived fuel available on a renewable or recurring basis, including agricultural crops and trees, wood and wood waste and residues (including wood pellets), plants (including aquatic plants), grasses, residues, and fibers": $500

Please see the City of Richmond's Charge Policy for New Residential/Commercial Gas Service Lines

Contact Information:

Energy Services Division
Public Utilities
City of Richmond
730 E. Broad St., 7th Floor
Richmond, VA
23219 USA
Map It
Phone: (804)646-8544
Fax: (804)646-3199

For Billing questions or to turn on/off, transfer gas or water services call Custormer Care Center at (804)646-4646 or email

Residential Gas Conversion Inquiries

New Project Residential & Mixed-Use Natural Gas Inquiries

All Commercial Customer Gas Inquiries

All Large Industrial Gas Customer Inquiries
Direct: (804)646-5465

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