Richmond VA > Public Utilities > Energy Services Division > Home

Last Updated: 2014-12-22

Welcome to the City of Richmond
Department of Public Utilities
Energy Services Division

To our existing customers:
We appreciate your business and we are here to help you with all of your Natural Gas needs.

We strive to provide our Natural Gas customers with exceptional customer service. The Division of Energy Services is available to assist you in bringing the comforts of Natural Gas to homes and businesses that do not have a gas line connection in place or if you are looking to upgrade or add additional gas appliances to your home or business.

In addition to providing Natural Gas line connections, we are also available to provide assistance with residential water line connections for new construction or if you are building an addition to your existing home.

Our goal is to make the Natural Gas transition as easy as possible for our customers by working with home/business owners, contractors and builders in our service area, which includes city of Richmond, Henrico County, and parts of Chesterfield. Please contact us at (804) 646-8544 or email DPU Energy Services.

Our resources are available to you to assist in your Natural Gas decision.

Natural gas smells like rotten eggs. If you think you smell natural gas, leave the area immediately and call 911. For more information, visit the Natural Gas Safety page.

Contact Information:

Energy Services Division
Public Utilities
City of Richmond
730 E. Broad St., 7th Floor
Richmond, VA
23219 USA
Map It
Phone: (804)646-8544
Fax: (804)646-3199

For Billing questions or to turn on/off, transfer gas or water services call Custormer Care Center at (804)646-7000 or email

Residential Gas Conversion Inquiries

New Project Residential & Mixed-Use Natural Gas Inquiries

All Commercial Customer Gas Inquiries

All Large Industrial Gas Customer Inquiries
Direct: (804)646-5465

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