Richmond VA > Public Utilities > Equal Monthly Payment Plan

Last Updated: 2019-06-26

Natural gas smells like rotten eggs. If you think you smell natural gas, leave the area immediately and call 911. For more information, visit the Natural Gas Safety page.

Equal Monthly Payment Plan

The EMPP budget plans spreads your annual gas bill over 12 months. The estimated monthly payment is based on the previous year's natural gas usage. Accounts are reviewed and adjusted each year in August. Call (804)646-4646.

MetroCare Heat Program

The city-sanctioned program administered by partner agencies assists families and individuals experiencing special hardships or financial difficulties with their heating bills.

If your income falls below the Federal Poverty Guidelines, you are unemployed, or have a family crisis, apply at one of the following locations:

  • Capital Area Partnership Uplifting People (CAPUP)
    1021 Oliver Hill Way
    (804)788-0050
    (9:30 a.m.- Noon and 1 p.m. - 3 p.m.)
  • Department of Social Services
    (804)646-1262 or 3-1-1
    *The Department of Social Services DOES NOT serve as an intake agency for DPU MetroCare programs UNLESS the DSS client already has a caseworker. Clients may not contact DSS directly, unless they already have a caseworker.

The maximum amount of assistance is $500. For more information, call (804)646-4646.

Donations are also accepted. If you would like to donate to assist another family in need, please make your check out to "City of Richmond-DPU" and in the memo section notate "MetroCare Heat Program".

All donations can be mailed to:

City of Richmond - DPU | MetroCare Program
ATTN: Nicole Street
730 E. Broad Street, 5th Floor
Richmond, VA 23219

Special Payment Agreement Plans

If you're facing financial difficulty and need a special payment plan, call (804)646-4646.

Senior Assistance

The Tax Relief for the Elderly and Disabled program is administered by the city's Finance Department. If you are eligible for this program, you will be exempt from solid waste and recycling fees on your utility bill. For more information, call (804)646-5700 or 311.

Senior Care Program

All seniors registered in the Department of Public Utilities Senior Care Program are eligible for the following benefits which apply to the primary residence in which the senior account holder resides:

  • Winter Service Assurance - Any shut-off orders between Dec. 1 and March 31 are suspended.
  • No senior late fees - Customers whose accounts are marked as seniors do not incur late fees.
  • Security deposit waiver - Deposits are waived for transferring and restoring services for seniors.
  • Weatherization kits - Kits containing energy saving items such as weather stripping and window covers are made available each fall.
  • Third Party Notification - Seniors can designate a third party to receive a copy of their utility bill or to inquire about past due balances on their behalf.

For more information, call (804)646-4646.

Low Income Heating Energy Assistance

A fuel assistance program, Low Income Heating Energy Assistance, is administered by the Department of Social Services, (804)646-7046. Many organizations such as the United Way, Catholic Charities, the Salvation Army, area churches, or Dominion Virginia Power's Energy Share program may have fuel assistance programs.

MetroCare Water Assistance Program

The MetroCare Water Assistance Program was established to help certain eligible DPU residential customers. It assists customers with paying their water utility bills and assists homeowners with conservation efforts. Approved applicants could receive a credit adjustment toward billed water and wastewater charges or assistance with plumbing repairs and replacement of water inefficient appliances.

If your income falls below the Federal Poverty Guidelines, you are unemployed, or have a family crisis, you may be eligible for assistance. You MUST make an appointment with the intake partnering agency and bring your paperwork to them or fill it out on site:

Program Information

You MUST make an appointment with an intake partnering agency and bring your paperwork to them or fill it out on site.

Official Intake Agency

  • Capital Area Partnership Uplifting People (CAPUP)
    1021 Oliver Hill Way
    (804) 788-0050

The maximum amount of assistance is $500. For more information, call (804) 646-4646.

The MetroCare Water Assistance Program conservation component provides financial assistance to eligible customers who are homeowners for plumbing repairs and the replacement of water-inefficient appliances with EPA WaterSense products to conserve water and reduce wasteful consumption.

DPU has partnered with project:HOMES to assist homeowners interested in this program by purchasing and installing energy-efficient appliances such as bathroom sink faucets, low-flow toilets, washing machines, irrigation systems and others. project:HOMES will perform an audit of all eligible homeowners. This audit is the Department of Energy approved method for improving water use efficiency.

project:HOMES
88 Carnation Street
Richmond, VA 23225
(804) 233-2827

Monday - Thursday | 7:00 am - 5:00 pm
Friday | 9:00 am - 2:00 pm

MetroCare Water Conservation Program Rules and Regulations

Donations are also accepted. If you would like to donate to assist another family in need, please make your check out to "City of Richmond-DPU" and in the memo section notate "MetroCare Water Program".

All donations can be mailed to:

City of Richmond - DPU | MetroCare Program
ATTN: Nicole Street
730 E. Broad Street, 5th Floor
Richmond, VA 23219

RVA Impact Map displays projects (i.e. gas, water, paving, etc.), events (i.e. parades, races, block parties, etc.) and right of way impacts (i.e. detours, partial and full lane closures, barricades, parking restrictions, etc.) as an interactive map for informational and navigational purposes. Data displayed is refreshed as changes are made.

Contact Information:

Public Utilities
City of Richmond
900 E. Broad St.,
Room 115
Richmond, VA
23219 USA
Map It
Phone: (804)646-4646
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