Natural gas smells like rotten eggs. If you think you smell natural gas,
leave the area immediately and call 911. For more information, visit
the Natural Gas Safety page.
Where do I mail my payments?
Mail payments to city of Richmond Department of Public Utilities, P.O. Box 26060, Richmond, VA 23274-0001.
You can also drop your payment envelope, unstamped, into the Utility Payment drop box at the following locations:
- East End District Office, 701 N. 25th St.
- Southside District, 4100 Hull Street Road
- City Hall on 10th Street between Marshall and Broad streets
- Some bank branches of Consolidated, SunTrust and Wachovia also accept payments.
Payments mailed or made at locations other than City Hall may take at least five days to post to your account.
Payments made at locations other than City Hall must be paid in full.
If my utility service is off and I pay my bill, when can I get my service restored?
Normally service is restored the next day after your payment has posted. However, you may have the service turned
back on the same day for an additional $35 if there is an opening in the schedule. Call (804)646-7000 to set up your
Are there any heating assistance programs for those in need?
A fuel assistance program, Low Income Heating Energy Assistance, is administered by the Department of Social
Services, (804)646-7046. Many organizations such as the United Way, Catholic Charities, the Salvation Army, area
churches, or Dominion Virginia Power's Energy Share program may have fuel assistance programs.
Can I enroll in the equal monthly payment plan if my account balance is not current?
No, your account must be current.
I'm a senior (or disabled) citizen. Are there any programs to help me reduce my utility bill?
The Tax Relief for the Elderly and Disabled program is
administered by the city's Finance Department and if you are eligible for this program, you will be exempt from solid waste
and recycling fees on your utility bill. For more information, call (804)646-5700 and press 3.