Natural gas smells like rotten eggs. If you think you smell natural gas,
leave the area immediately and call 911. For more information, visit
the Natural Gas Safety page.
CARES Act Municipal Utility Relief Funding
The City of Richmond Department of Public Utilities (DPU) has received COVID-19 Municipal Utility Relief Program funding.
Details can be found here
DPU Remains Committed to the Safety of All
The City of Richmond Department of Public Utilities and Richmond Gas Works continues with non-disconnection of utility services and remains committed to the safety of all during COVID-19. Following CDC-recommended guidelines, DPU continues to focus on the health and protection of our customers as well as that of our technicians. As a result of recent COVID-related restrictions, DPU will once again limit services to emergencies, new consumer connections and restoration of water and gas services until further notice. To avoid financial hardship at the end of the pandemic, customers are encouraged to contact us to learn more about extended payment plan options. Only collection activity for utility services rendered prior to March 16, 2020 or for storm water-only service will continue. We thank you for your patience and understanding as we respond to the evolving impacts of COVID-19. Please click
here
to better understand how we can assist during these challenging and uncertain times.
Automatic Utility Payment Plan
DPU can automatically deduct the amount of your monthly bill from your checking or savings account on the
date the bill is due. Call (804)646-4646 to request an application, then return the
completed application with a voided check. DPU will set up the service with your bank at no
charge to you.
The form may also be downloaded online -
Automatic Utility Payment Plan Agreement Authorization for Direct Deposits/Payments (ACH Debits/Credits)
DPU E-Bill
Receive an email reminder when your bill is due, then pay your bill online. You will need your DPU billing
account and your checking account numbers, an email address, and your Social Security number to
enroll for DPU e-bill.
This link takes you to the MyCheckFree.com website where you can set up an account and pay bills online.
Online Bill Pay with E-Z PAY
DPU now accepts E-Z Pay. It’s the easy way to pay your utility bill. Western Union Speedpay is no longer accepted.
-
All that is needed is the account number and zip code of the billing address.
-
E-Z PAY accepts : Debit cards, Visa, MasterCard, Discover, Checking, Savings, and Money Market accounts.
Click here for E-Z PAY.
-
Lower fee! A $2.25 convenience charge will be assessed when making a payment on the internet using E-Z PAY.
-
Payments cannot exceed $500 per transaction.
Pay in Person
Utility payments may be made in person at the following location:
-
Finance Office, City Hall
Room 102
900 E. Broad St.
Hours of Operation: 8:00 a.m. to 5:00 p.m. Monday through Friday
Payments may also be made via City Hall Dropbox: Located on the 10th Street side. Please do not deposit cash.
Checks and money orders only.
Pay By Phone
The Call Center can accept credit card payments by telephone at (804)646-4646
during their hours of operation. (8:00 a.m. to 5:00 p.m.)
Pay By Mail
Payments can be mailed to:
City of Richmond
Department of Public Utilities
PO Box 71210
Charlotte, NC 28272-1210.
Keeping Citizens Informed!