Richmond VA > Public Utilities > Automatic Utility Payment Plan

Last Updated: 2019-09-04

Natural gas safety is important!

Natural gas smells like rotten eggs. If you think you smell natural gas, leave the area immediately and call 911. For more information, visit the Natural Gas Safety page.

Possible Delay in Processing January and February Payments

If you pay by check using POB 26060, Richmond, VA, your check payment may be delayed due to a recent change with our processing vendor. We appreciate your patience and are working to resolve the matter quickly and efficiently. In the spirit of delivering good customer service, DPU is waiving all associated late fees and suspending all disconnection notices through March 2020. Once your unposted payment becomes posted, your account balance will be updated and payment arrangements can be re-established, if needed. If you have initiated a stop payment with your bank or need additional information, please email us at dpucustserv@richmondgov.com>

Automatic Utility Payment Plan

DPU can automatically deduct the amount of your monthly bill from your checking or savings account on the date the bill is due. Call (804)646-4646 to request an application, then return the completed application with a voided check. DPU will set up the service with your bank at no charge to you.

The form may also be downloaded online - Automatic Utility Payment Plan Agreement Authorization for Direct Deposits/Payments (ACH Debits/Credits)

DPU E-Bill

e-bill

Receive an email reminder when your bill is due, then pay your bill online. You will need your DPU billing account and your checking account numbers, an email address, and your Social Security number to enroll for DPU e-bill. This link takes you to the MyCheckFree.com website where you can set up an account and pay bills online.

Online Bill Pay with E-Z PAY

DPU now accepts E-Z Pay. It’s the easy way to pay your utility bill. Western Union Speedpay is no longer accepted.

  • All that is needed is the account number and zip code of the billing address.
  • E-Z PAY accepts : Debit cards, Visa, MasterCard, Discover, Checking, Savings, and Money Market accounts. Click here for E-Z PAY.
  • Lower fee! A $2.25 convenience charge will be assessed when making a payment on the internet using E-Z PAY.
  • Payments cannot exceed $500 per transaction.

Pay in Person

Utility payments may be made in person at the following locations:

  • Finance Office, City Hall
    Room 102
    900 E. Broad St.
    Hours of Operation: 8:00 a.m. to 5:00 p.m. Monday through Friday
  • East End District Office
    701 N. 25th St.
    Hours of Operation: 8:00 a.m. to 5:00 p.m. Monday through Friday
    (closed daily 1:30 p.m. – 3:00 p.m.)
  • Southside Community Service Center
    4100 Hull St.
    Hours of Operation: 8:00 a.m. to 5:00 p.m. Monday through Friday.

Pay By Phone

The Call Center can accept credit card payments by telephone at (804)646-4646 during their hours of operation. (8:00 a.m. to 5:00 p.m.)

Pay By Mail

Payments can be mailed to:

City of Richmond
Department of Public Utilities
P.O. Box 26060
Richmond, VA 23274-0001.

RVA Impact Map displays projects (i.e. gas, water, paving, etc.), events (i.e. parades, races, block parties, etc.) and right of way impacts (i.e. detours, partial and full lane closures, barricades, parking restrictions, etc.) as an interactive map for informational and navigational purposes. Data displayed is refreshed as changes are made.

Contact Information:

Public Utilities
City of Richmond
900 E. Broad St.,
Room 115
Richmond, VA
23219 USA
Map It
Phone: (804)646-4646
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