Richmond VA > Public Utilities > Automatic Utility Payment Plan

Last Updated: 2016-12-19

Natural gas safety is important!

Natural gas smells like rotten eggs. If you think you smell natural gas, leave the area immediately and call 911. For more information, visit the Natural Gas Safety page.

DPU can automatically deduct the amount of your monthly bill from your checking or savings account on the date the bill is due. Call (804)646-7000 to request an application, then return the completed application with a voided check. DPU will set up the service with your bank at no charge to you.

The form may also be downloaded online - Automatic Utility Payment Plan Agreement Authorization for Direct Deposits/Payments (ACH Debits/Credits)

DPU E-Bill


Receive an email reminder when your bill is due, then pay your bill online. You will need your DPU billing account and your checking account numbers, an email address, and your Social Security number to enroll for DPU e-bill.

Pay Your Bill Online with Western Union Speed Pay

Western Union Speedpay

  • You can now pay your utility bills utilizing the following options: Debit, MasterCard, Visa, Discover, American Express, Checking, Savings, and Money Market Accounts through Western Union Speedpay.
  • You must have a valid utility account number and their billing zip code to make a payment through the internet.
  • A $3.50 convenience fee is charged for each payment made via the internet.
  • Payments cannot exceed $600 per transaction.

Online Bill Payment by Credit Card

Pay your utility bill online with Official Payments (OPC) using your MasterCard, American Express, Discover, or Visa credit card. Before making the payment, you will need to have your utility bill(s) on hand and your credit card information. A fee is charged by the vendor, based on the amount of payment.

The jurisdiction code for the city of Richmond is 1059.

Additional Information for OPC

If you experience difficulties with the OPC website, you may want to review the Official Payments Frequently Asked Questions on their web site or call OPC directly at (888)357-8394.

For payments above $100,000 to $10,000,000 please contact your credit card issuer for pre-approval. Then call the US AudiotexSM "Platinum Services Group" at (800)487-4567.

Pay in Person

Utility payments may be made in person at the following locations:

  • Finance Office, City Hall
    Room 102
    900 E. Broad St.
    Hours of Operation: 8:00 a.m. to 5:00 p.m. Monday through Friday
  • East End District Office
    701 N. 25th St.
    Hours of Operation: 8:00 a.m. to 5:00 p.m. Monday through Friday
    (closed daily 1:30 p.m. – 3:00 p.m.)
  • Southside Community Service Center
    4100 Hull St.
    Hours of Operation: 8:00 a.m. to 5:00 p.m. Monday through Friday.

Pay By Phone

There are two methods for customers to pay their bills by phone using a credit card.

  • OPC accepts credit card payments by telephone at (800)272-9829.
  • The Call Center can accept credit card payments by telephone at (804)646-7000 during their hours of operation. (8:00 a.m. to 5:00 p.m.)

Pay By Mail

Payments can be mailed to:

City of Richmond
Department of Public Utilities
P.O. Box 26060
Richmond, VA 23274-0001.

Western Union™ Pay Locations (By ZIP Code)

Western Union Logo

Pay by Check, Cash or Money Order

23005 - Ashland
  • Martin's, 253 N. Washington Highway
  • Food Lion, 135 Junction Drive
  • Travel Centers of America, 100 N. Carter Road
  • Food Lion, 9541 Kings Charter Drive
  • Travel Centers of America, 10134 Lewiston Road
23059-23060 - Glen Allen
  • New Exxon Mart, 11216 Washington Highway
  • Martin's, 10150 Brook Road
  • Martin's, 10250 Staples Mill Road
23063 - Goochland
  • Food Lion, 2724 Fairground Road
23075 - Highland Springs
  • Pointers Food Mart, 400 W. Nine Mile Road
  • Brothers Market, 1838 E. Nine Mile Road, STE 4
23111-23116 - Mechanicsville
  • The UPS Store, 8005-C Creighton Parkway
  • Martin's, 7324 Bell Creek Road
  • Food Lion, 8318 Bell Creek Road
  • Food Lion, 9502 Chamberlayne Road
23112-23113 - Midlothian
  • Martin's, 13700 Hull Street Road
  • Food Lion, 13961 Raised Antler Circle
  • Food Lion, 11130 Hull Street Road
  • Food Lion, 13530 Waterford Place
  • Martin's, 12220 Sycamore Square
23221 - Carytown
  • Martin's, 3522 W. Cary Street
23223 - East End
  • Food Lion, 6009 Nine Mile Road
  • Mechanicsville Station, 2001 Mechanicsville Turnpike
  • Food Lion, 3089 Mechanicsville Turnpike
  • Valero Gas, 6103 Nine Mile Road
23224, 23237 - Southside
  • Checkmate, 617-D East Southside Plaza
  • EZ Mart, 1437 Hopkins Road
  • First Virginia, 159 E. Belt Blvd.
  • ACE Cash Express, 617-D E. Belt Blvd.
  • United Grocery, 2200 Broad Rock Blvd.
  • Morekas BP Amoco, 2869 Broad Rock Blvd.
  • Tienda La Miquelena, 6701 Jefferson Davis Highway
23225 - South of the James
  • Food Lion, 5620 Hull Street Road
  • Food Lion, 6815 Forest Hill Avenue
  • Martin's, 7045 Forest Hill Avenue
  • Food Lion, 6409 Jahnke Road
23226 - Westhampton
  • Martin's, Three Chopt Road
23227 - Northside
  • Martin's, 5700 Brook Road
  • Food Lion, 5300 Chamberlayne Road
23228 - Near West End/Lakeside
  • Food Lion, 9157 Staples Mill Road
  • Food Lion, 1288 Concord Avenue
23229-23230, 23238, 23294 - Far West End/Henrico
  • Quick Pik Convenience Store, 9301 Quioccasin Road
  • First Virginia, 4503 W. Broad Street
  • Food Lion, 5420 W. Broad Street
  • Martin's, 9782 Gayton Road
  • Food Lion, 9035 W. Broad Street
  • Food Lion, 7804 W. Broad Street
23231 - Eastern Henrico/Montrose
  • Food Lion, 2949 Williamsburg Road
  • Martin's, 4591 S. Laburnum Avenue
  • Food Lion, 2599 New Market Road
23233 - Western Henrico
  • Martin's, 3460 Pump Road
  • Martin's, 2250 John Rolfe Parkway
  • Food Lion, 3081 Lauderdale Drive
23234 - North Chesterfield/Ampthill
  • Food Lion, 6425 Iron Bridge Road
  • Golden Food Market, 2701 Jefferson Davis Highway
  • Food Lion, 5702 Jefferson Davis Highway
  • Food Lion, 4116 Meadowdale Boulevard
  • Martin's, 5201 Chippenham Crossing Center
23235 - Northwest Chesterfield/Bon Air
  • Midlothian Shell, 8001 Midlothian Turnpike
  • Martin's, 3000 Stony Point Road
  • Food Lion, 8006 Buford Court
  • Food Lion, 8201 Hull Street Road
23236 - Western Chesterfield
  • Martin's, 11361 Midlothian Turnpike
  • Martin's, 10001 Hull Street Road
  • Shell Gas/CC Convenience, 10020 Hull Street Road
  • Food Lion, 1100 Courthouse Road
23831, 23836 - Chester
  • Food Lion, 9801 Chester Road
  • Food Lion, 12140 Bermuda Crossroad Lane
  • Martin's, 12601 Jefferson Davis Highway
  • Food Lion, 13145 Rivers Bend Blvd.
23832 - Chesterfield
  • Food Lion, 7032 Commons Plaza Drive
  • Food Lion, 6201 Belmont Road
  • Martin's, 6401 Centralia Road
23860 - Hopewell
  • Farmers Food, 5260 Oaklawn Blvd.
  • Food Lion, 5209 Plaza Drive

RVA Impact Map displays projects (i.e. gas, water, paving, etc.), events (i.e. parades, races, block parties, etc.) and right of way impacts (i.e. detours, partial and full lane closures, barricades, parking restrictions, etc.) as an interactive map for informational and navigational purposes. Data displayed is refreshed as changes are made.

Contact Information:

Public Utilities
City of Richmond
900 E. Broad St.,
Room 115
Richmond, VA
23219 USA
Map It
Phone: (804)646-7000

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