Richmond VA > Public Utilities > Reliable, High-Quality Water Treatment

Last Updated: 2019-03-14

Breakdown of Base Minimum Charges

The charges illustrated in the pie chart below are part of the base minimum charge for both water and wastewater. Pie chart representing the composition of the base minimum charges for water and wastewater. There are additional details in the bullet points after the image.

  • 32 percent - Compliance with regulatory state and federal requirements (Department of Environmental Quality, Department of Conservation and Recreation, Environmental Protection Agency), Administration, 311 Call Center, Technical Support, and water and wastewater insurance costs.
  • 19 percent - Maintenance and operation of underground pipes, cleaning and lining program, repair, new construction, relocation, services and meters
  • 17 percent - Combined Sewer Overflow (CSO) System control and upgrades
  • 14 percent - Utility Payments in Lieu of Taxes (PILOT)
  • 10 percent - Maintenance, operations, renovations of water and wastewater treatment plants
  • 3 percent - Maintenance of city water reservoirs, water tanks, storage/tunnels, and pumping systems
  • 2 percent - Maintenance and operations of dams, floodwalls, levee system and maintenance of Kanawha and Haxall canals that bring water to the treatment plant and controls the CSO system
  • 2 percent - Security and protection of sensitive infrastructure as best practices of the Federal Office of Homeland Security
  • 1 percent - Maintenance of city fire hydrants and installing new fire hydrants (Employee costs are included in each category except the PILOT costs)

About Our Water Treatment

The city of Richmond is one of the largest water producers in Virginia, with a modern plant that can treat up to 132 million gallons of water a day from the James River.

The treatment plant and distribution system of water mains, pumping stations and storage facilities provide water to approximately 62,000 customers in the city. The facility also provides water to the surrounding area through wholesale contracts with Henrico, Chesterfield, and Hanover counties. All total, this results in a facility that provides water for approximately 500,000 people.

The city water is filtered, disinfected and tested to safeguard public health. Highly-trained personnel, modern laboratories and millions of dollars in treatment facilities ensure that Richmond's water meets or exceeds federal and state water quality standards.

The water utility has an ongoing program of upgrading its pumping stations and distribution system. The plant is protected from the James River by a floodwall similar to the one protecting the downtown Richmond area.

The Value of Water

MetroCare Water Assistance Program Regulations

DPU is an EPA WaterSense partner!

RVA Impact Map displays projects (i.e. gas, water, paving, etc.), events (i.e. parades, races, block parties, etc.) and right of way impacts (i.e. detours, partial and full lane closures, barricades, parking restrictions, etc.) as an interactive map for informational and navigational purposes. Data displayed is refreshed as changes are made.

Contact Information:

Public Utilities
City of Richmond
900 E. Broad St.,
Room 115
Richmond, VA
23219 USA
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Phone: (804)646-4646
Interested in learning about how our award winning water is treated and transported to your home or how the water that leaves your home is treated and placed back into the James River? Request a tour of our Water Treatment Plant or Wastewater Treatment Plant. Click here to fill out the form.

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