Richmond VA > Public Utilities > Services

Last Updated: 2015-04-15

Natural gas smells like rotten eggs. If you think you smell natural gas, leave the area immediately and call 911. For more information, visit the Natural Gas Safety page.

Service Name Service Business Unit Date Updated
Gas or Water Service Account Set-up
Gas Light-Up Service
If you need an account to be established in your name for water and/or gas service, or to have your gas service lit, please call the Department of Public Utilities, Customer Care office, at (804)646-7000. Public Utilities 2014-04-15
MetroCare (Heating Assistance Program) This is a gas heating assistance program offered by the city of Richmond and through private donations administered by United Way and its partner agencies. Please contact the Department of Public Utilities at (804)646-7000 for more information. Public Utilities 2011-08-10
Gas Leaks If you smell a strong, persistent natural gas odor, leave the premises immediately. DO NOT light a match or switch anything on or off. From the nearest phone outside the building, call the Department of Public Utilities' 24-hour emergency number at (804)646-7000. Call 911 if you have any difficulties reaching that number. Public Utilities 2011-08-10
Gas or Water Service Installations If you need a new service installed to connect to the City gas or water, please call the Department of Public Utilities, Development Services Division, at (804) 646-8544. Public Utilities 2009-11-01
Permits, Gas & Water Permits are required for construction work related to gas and water services. For more information call the Bureau of Permits and Inspections at (804)646-6955. Public Utilities 2009-11-01
Water or Gas Service -- Emergency Please contact (804)646-7000 to request immediate assistance for any water or gas emergency. This service operates 24 hours a day. Public Utilities 2011-08-10
Water Service -- Water Main Break Call the DPU 24-hour emergency number to report a major water leak or water main break at (804)646-7000 Public Utilities 2011-08-10
Water Service -- Water Pressure-Low Call the DPU at (804)646-7000 to report any problems or ask questions. Public Utilities 2011-08-10
Emergencies Call 311 or (804)646-7000 for gas and water emergencies. Public Utilities 2009-11-01

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