Last Updated: 2010-01-09

Service Name Service Business Unit Date Updated
Gas/New Connections Leaks, Light-Up Service If you are a new gas customer and need to be connected to the gas service, please call the Department of Public Utilities, Energy Services Division, at (804)646-5250. Contact the New Connection team at (804)646-8544 for gas and water construction projects. If you smell a strong, persistent natural gas odor, leave the premises immediately. DO NOT light a match or switch anything on or off. From the nearest phone outside the building, call the Department of Public Utilities' 24-hour emergency number at (804)646-7000. Call 911 if you have any difficulties reaching that number. Public Utilities 2011-08-10
MetroCare (Heating Assistance Program) This is a gas heating assistance program offered by the city of Richmond and through private donations administered by United Way and its partner agencies. Please contact the Department of Public Utilities at (804)646-7000 for more information. Public Utilities 2011-08-10
Natural Gas Leaks If you smell a strong, persistent natural gas odor, leave the premises immediately. DO NOT light a match or switch anything on or off. From the nearest phone outside the building, call the Department of Public Utilities' 24-hour emergency number at (804)646-7000. Call 911 if you have any difficulties reaching that number. Public Utilities 2011-08-10
Natural Gas New Connection If you are a new gas customer and need to be connected to the gas service, please call the Department of Public Utilities, Energy Services Division, at (804)646-5250. Contact the New Connection team at (804)646-8544 for gas and water construction projects. Public Utilities 2009-11-01
Permits, Gas & Water Permits are required for construction work related to gas and water services. For more information call the Bureau of Permits and Inspections at (804)646-6955 or the Public Utilities New Connection at (804)646-8544. Public Utilities 2009-11-01
Water Service/Emergencies New Connection Contact the Department of Public Utilities (DPU) at (804)646-8544 for gas and water construction projects. Public Utilities 2009-11-01
Water Service -- Emergency Please contact (804)646-7000 to request immediate assistance for any water or gas emergency. This service operates 24 hours a day. Public Utilities 2011-08-10
Water Service -- Water Main Break Call the DPU 24-hour emergency number to report a major water leak or water main break at (804)646-7000. Public Utilities 2011-08-10
Water Service -- Water Pressure-Low Call the DPU at (804)646-7000 to report any problems or ask questions. Public Utilities 2011-08-10

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