Richmond VA > Public Works > Further Assistance Contacts

Last Updated: 2017-06-09

Three ways to make a service request, just click or call:

  • MPACT (Mayor’s Participation, Action and Communication Team)
  • Call 3-1-1

If you have made a service request and you feel if it has not been addressed properly, contact either:

M. Khara - City Engineer
Phone : 804-646-5413

Michael Sawyer, P.E. – City Transportation Engineer
Phone: 804-646-3435

Torrence Robinson – Interim Deputy Director of Operations
Phone: 804-646-6444

If you have been unable to reach our executive staff or if you require additional assistance, please contact the DPW Director through his Executive Assistant:

Bobby Vincent – Director
Phone: 804-646-3702

Contact Information:

Dept of Public Works
City of Richmond
900 E. Broad St., Suite 704
Richmond, VA
23219 USA
Map It
Hours: Monday -Friday
8 a.m. - 5 p.m.
Customer Care Center: 3-1-1
or (804)646-7000


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If you have any questions, please call the City’s Customer Care Center at 3-1-1 or (804) 646-7000

RVA Impact Map displays projects (i.e. gas, water, paving, etc.), events (i.e. parades, races, block parties, etc.) and right of way impacts (i.e. detours, partial and full lane closures, barricades, parking restrictions, etc.) as an interactive map for informational and navigational purposes. Data displayed is refreshed as changes are made.

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