Richmond VA > Public Works > Further Assistance Contacts

Last Updated: 2019-04-02

To make a service request contact:

  • Customer Service at 3-1-1 or 804.646.7000
  • Visit www.RVA311

If you have made a service request and you feel if it has not been addressed properly, contact:

  • DPW at 804.646.6430

If you are a member of the media or want to submit a Freedom of Information Act Request contact:

If you need to reach DPW Director Bobby Vincent contact:

Contact Information:

Dept of Public Works
City of Richmond
900 E. Broad St., Suite 704
Richmond, VA
23219 USA
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Hours: Monday -Friday
8 a.m. - 5 p.m.
Customer Care Center: 3-1-1
or (804)646-7000


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If you have any questions, please call the City’s Customer Care Center at 3-1-1 or (804) 646-7000

RVA Impact Map displays projects (i.e. gas, water, paving, etc.), events (i.e. parades, races, block parties, etc.) and right of way impacts (i.e. detours, partial and full lane closures, barricades, parking restrictions, etc.) as an interactive map for informational and navigational purposes. Data displayed is refreshed as changes are made.

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