Richmond VA > Public Works > Shared Mobility Devices Program

Last Updated: 2019-06-05


Program Information

The city adopted an ordinance for a Shared Mobility Devices (E-Scooter and Bicycle) Program as an extension of the public transportation system and as a new mobility option for residents and visitors to the city. These E-Scooters will now be available to the public for rent.

Under the program, the Department of Public Works has granted permits to Bolt Mobility to operate the Shared Mobility Devices (E-Scooter and Bicycle) in the city.

For more information on the Shared Mobility Devices (E-Scooter and Bicycle) Program please contact Lynne Lancaster at Lynne.Lancaster@Richmondgov.com.

Vendor Information

Bolt Mobility
1-866-BOLT-143

Safety Tips

FAQ

  • Who owns the devices (i.e. scooters)?

    These devices belong to private companies. If there are questions, concerns or complaints, please contact the operator directly. Bolt Mobility’s contact number is 1-866-BOLT-143 and this information is visible on the device. As a condition of their permit, once the company is notified of an issue, they are required to rectify the situation within 2 hours.


  • What is the top speed of these devices?

    The program requires that speeds be limited to 15 mph.


  • How many devices will come to Richmond?

    With the launch of the program, operators that the city permits are allowed an initial maximum fleet size of 500 devices (i.e. e-scooters).


  • What can I do if a scooter is left on my property and I want it removed? How about if it is left blocking a sidewalk?

    If you are capable of moving the improperly-parked device to a proper location, you may do so. Or you may call the company to request they remove it. Bolt Mobility’s contact number is 1-866-BOLT-143 an this information is visible on the device. As a condition of their permit, once the company is notified of an issue, they are required to rectify the situation in 2 hours.


  • I found a broken e-scooter. Who should I call?

    You may call the company to report a non-operable e-scooter. Bolt Mobility’s contact number is 1-866- BOLT-143 and this information is visible on the device. As a condition of their permit, once the company is notified of an issue, they are required to rectify the situation in 2 hours.


  • If I want to try one, how do I do it?

    These devices are accessed using company-specific apps. Download the app onto your smartphone, complete the registration and payment information process, and the app will provide you access to that company’s devices.


  • Where can I ride?

    E-scooters are allowed to be ridden on streets bike lanes, but not on sidewalks or trails.


  • During what hours can the e-scooter be ridden?

    The operating hours for riding e-scooters are between 5:00 a.m. and 9:00 p.m.


  • Do e-scooters have different traffic laws than cars?

    E-scooters must abide by the same laws as motor vehicles in terms of obeying posted traffic regulations, signs and signals.


  • Where should I park at the end of my trip?

    Be considerate when you park, by not obstructing pedestrian or vehicular traffic. Some companies may enforce penalties on users that consistently park devices in improper ways, including banning users from devices entirely.

      ○ Do not block travel lanes

      ○ Do not block driveways

      ○ Do not block fire hydrants

      ○ Do not block walkways

      ○ Do not block sidewalk curb ramps

      ○ Do not block pedestrian call buttons

      ○ Do not block bus stops

      ○ Do not block entrances to buildings, including near ramp or walkway railings and
         ADA door push buttons


  • Do I have to wear a helmet?

    The City Code does not require those 14 years of age and older to wear a helmet when operating an electric power-assisted bicycle or scooter. However, several companies highly recommend their users wear helmets when operating their devices. Check with each company’s requirements before beginning your trip.


  • Do I need a driver’s license?

    The City Code does not require a driver’s license to use e-scooters. However, some companies may require a driver’s license in order to operate their devices. Check with each company’s requirements before beginning your trip.


  • I want to report something I saw happen with a scooter, what should I do?

    If it is a life threatening emergency, please call 9-1-1 immediately. If it is not an emergency, you can notify the company. All scooters are equipped with GPS, so you should immediately write down the time and location of the incident.


  • What if somebody hits me?

    Call 9-1-1 immediately and wait for ambulance and emergency personnel to arrive at the scene to assess and address any injuries. If you are able, call the company and report the accident. Bolt Mobility’s contact number is 1-866-BOLT-143 and this information is visible on the device.


  • What if I hit somebody?

    Call 9-1-1 immediately and wait for ambulance and emergency personnel to arrive at the scene to assess and address any injuries. If you are able, call the company and report the accident. Bolt Mobility’s contact number is 1-866-BOLT-143 and this information is visible on the device.


  • Is it safe to operate e-scooters during inclement weather?

    The City recommends that you should not ride an e-scooter in torrential rain, freezing rain, snow or attempt to ride through standing water.


Contact Information:

Dept of Public Works
City of Richmond
900 E. Broad St., Suite 704
Richmond, VA
23219 USA
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Hours: Monday -Friday
8 a.m. - 5 p.m.
Customer Care Center: 3-1-1
or (804)646-7000

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If you have any questions, please call the City’s Customer Care Center at 3-1-1 or (804) 646-7000

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