The Department of Public Works is responsible for maintaining the surface condition of streets, sidewalks, and alleys
throughout the city.
City Roadway Maintenance Division crews repair potholes all year,
even during winter months, in order to keep the roads safe for City
residents and visitors.
Residents are encouraged to take action and report all potholes.
Presently the city is receiving about 25 pothole reports per day.
To give you an idea of the magnitude of our pothole work,
Roadway has repaired nearly 70,000 potholes
|| 14,039 (as of April 2015)
You can report a pothole location 24 hours a day on-line using the
Citizen's Request System or you can call in a request using the city's 3-1-1
Customer Care system during business hours.
When winter ends and the temperature rises, our crews step up their pothole
repair efforts. During this accelerated repair period, DPW also conducts
more road inspections to ensure all required repairs are identified. Permanent
repairs and improvements are scheduled for the annual paving season which
runs from April 1 through the end of October, weather permitting.
In the event your vehicle is damaged by a pothole you can file a damage claim
through the City Attorney’s office. You can reach that office by calling (804) 646-7940.
An investigation will be conducted once your claim is filed. The results of that
investigation will determine the outcome and resolution of your claim.
Sidewalk repairs, replacements and installations are done by two DPW divisions, Roadway Maintenance and
Capital Projects Management.
When the project area is smaller than ½ block (or 1800 square feet) Roadway takes care of it. When it is larger,
it becomes a capital project.
If you see a damaged sidewalk that poses a tripping hazard, please report it by call Customer Care at
3-1-1 or (804) 646-7000. You can also enter your
for service online.
Whether brick or concrete, sidewalks provide a safe way for pedestrians
making their way to school, work, the corner market or restaurant,
neighborhood parks, and many other urban destinations. The condition of
City sidewalks often determines how safe and enjoyable those journeys
Brick Sidewalk Repair
Concrete Sidewalk Repair
In April 2014 the City began a $600,000 ‘alley blitz’ pilot program to repair more than 108 miles, or
approximately 1,200 of the City’s approximately 8,500 alleys. The pilot program will include areas in the
West End, central, northside and southside.
Extra crews and machinery will be dedicated to the project. Between April and June, each crew will be able
to fix five to seven alleys each day.
If the pilot is successful, Public Works hopes $1.2 million dollars would be allocated annually; which would be
enough to create a maintenance cycle that would allow alley blitzes twice a year.
To find out which areas are included in the blitz, click on the below links:
Alleys in Richmond allow access to the rear of many properties, as well as
providing a hiding place for unsightly items such as overhead wires and
refuse containers. As with streets, we are responsible for the surface
condition of public alleys, which may involve regrading and adding stone, or
patching asphalt if an alley is paved.
Did you know, as a City resident and/or property owner, some alley maintenance is your responsibility?
City Code §38-152, §38-154(d), it shall be a misdemeanor for any person who owns or occupies property within the City to
permit any grass, plants, bushes, weeds or any other vegetation 12 inches high or over, other than trees, shrubbery,
agricultural plants, garden vegetables, flowers or ornamental plants, to exist on any sidewalk, public right of way,
or grass strip adjacent to such property or unimproved street or alley (to the centerline of such unimproved street or alley).
Snow Removal and High Priority Thoroughfares
During inclement winter weather, the city must prioritize snow removal from city streets. We begin with the
bridges, Priority 1 and Priority 2 roads. Those are the City’s main and busiest thoroughfares. They must
be cleared first to make them passable for emergency vehicles and to permit entry and exit into the City.
Once those roads are clear, then we move into residential neighborhoods.
During inclement winter weather, we activate the
Snow Plow Tracker
to give you real time information on snow removal on City streets.
Click here for additional information on