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Last Updated: 2018-10-03

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About Public Works    
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Who We Are

Public Works is organized around the following primary service units:

  • Engineering & Technical Services
  • Operations Management
  • Administrative and Support Services
  • General Services

Our primary responsibilities regarding services to external customers - citizens and businesses of the city of Richmond - involve transportation and cleanliness. That's why we often say that Public Works keeps Richmond looking good and on the go!

DPW Mission Statement

The City of Richmond Department of Public Works mission is to provide a clean, safe and healthy environment.

DPW Values

  • Accountability
  • Teamwork
  • Respect
  • Training
  • Communication
  • Consistency
  • Professional/Organizational Growth

DPW Vision Statement

The Department of Public Works will become the organizational leader in customer satisfaction by improving communication, assuring organizational alignment and affecting positive change while preserving our national accreditation.

Customer Value Proposition

The Department of Public Works strives for excellence while providing safe, quality and efficient services in a fiscally responsible manner.

Accreditation:

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The Department of Public Works has been accredited through the American Public Works Association [APWA] since 2005. Every four years APWA representatives visit the department to make sure it is operating in compliance with the APWA and according to its documented practices. DPW has been reaccredited twice. The next reaccreditation visit is Fall 2021.



Emergency Response

In the event of an emergency, such as an accident with injuries or a crime in progress, please call 9-1-1. Public Works plays a vital support role in any declared emergency, such as snow removal or fallen trees and limbs during inclement weather. We help manage transportation, refuse, and other logistical issues that may arise during local or regional emergencies.

Contact Information:

Dept of Public Works
City of Richmond
900 E. Broad St., Suite 704
Richmond, VA
23219 USA
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Hours: Monday -Friday
8 a.m. - 5 p.m.
Customer Care Center: 3-1-1
or (804)646-7000

311

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If you have any questions, please call the City’s Customer Care Center at 3-1-1 or (804) 646-7000

RVA Impact Map displays projects (i.e. gas, water, paving, etc.), events (i.e. parades, races, block parties, etc.) and right of way impacts (i.e. detours, partial and full lane closures, barricades, parking restrictions, etc.) as an interactive map for informational and navigational purposes. Data displayed is refreshed as changes are made.

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