Last Updated: 2010-01-02

Service Name Service Business Unit Date Updated
Alley Maintenance (Public Property) The City of Richmond provides surface maintenance to public alleys Public Works 2009-08-21
Bushes -- City Owned Bushes/Shrubs/Vegetation The Department of Public Works is responsible for the maintenance and upkeep of landscaped areas in city parks and right of ways. City Code requires property owners and/or occupants to keep the public right of way area between the improved street or alley and their property line free of vegetation that would obstruct or impede or threaten the safe and orderly movement of persons or vehicles. In addition, City Code requires property owners and/or occupants to keep weeds and grass from growing more than 12 inches high in the public right of way area between the improved street or alley and their property line or to the center of an unimproved street or alley. Public Works 2009-08-24
Ditches/Maintenance Contact the Department of Public Works at (804)646-0999 with requests for maintenance work on ditches. Public Works 2009-08-24
Drainage Problems/City Property Contact the Department of Public Utilities at (804)644-3000 for drainage problems on public property such as ditches, streets and roadsides. Public Utilities 2009-07-09
Encroachments Any use of, or construction within, a public right-of-way is called an encroachment and requires authorization. Most encroachment types may be authorized administratively with the submittal of the City's Administrative Approval Process Encroachment Application, and in a some cases, City Council approval may be required. Public Works 2009-11-15
Garbage Collection The Department of Public Works collects and disposes of solid waste. Refuse must be placed inside a City-issued supercan. Items placed in non-issued cans or containers will not be collected and a violation notification will be issued. Bagged refuse and boxes will be removed during weekly collection. This is in compliance with the City of Richmond Ordinance Sec. 86-81 (a)(b).

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Public Works 2012-12-07
Grass, Weeds/Overgrown on Public Property The Department of Public Works is responsible for the maintenance and upkeep of landscaped areas in City parks and right of ways. City Code requires property owners and/or occupants to keep the public right of way area between the improved street or alley and their property line free of vegetation that would obstruct or impede or threaten the safe and orderly movement of persons or vehicles. In addition, City Code requires property owners and/or occupants to keep weeds and grass from growing more than 12 inches high in the public right of way area between the improved street or alley and their property line or to the center of an unimproved street or alley. The department's Urban Forestry Division cares for more than 160,000 trees on public land. To request tree maintenance on public property, contact the Urban Forestry Division at 646-0681. All other questions or concerns about the maintenance of vegetation on City property should be directed to 646-4498 north of the James River, and 646-3747 south of the James River. Public Works 2009-08-24
Hauling and Moving Permits The Bureau of Traffic Engineering handles the permits for hauling and moving items. Public Works 2009-08-24
Mulch The city offers free mulch at the landfill at East Richmond Road. If you need help with loading, call the landfill first at (804)646-4706. The landfill is open Monday through Friday, 7 a.m. to 4:30 p.m., Saturday 9 a.m. to 2 p.m.. For more information or directions, call the Department of Public Works at (804)646-0999. Public Works 2009-11-01
Potholes To report potholes in public streets call the Department of Public Works at (804)646-0999. Public Works 2009-11-01
Recycling The collection and disposal of recyclables are handled by the Central Virginia Waste Management Authority. There is a small fee for recycling that appears on the water bill. Garbage pick up and recycling collection days are the same, with recycling collection every other week. For a collection schedule, please contact the Department of Public Works at (804)646-0999. Public Works 2009-11-01
Sewer Backup/Broken Sewer Line Call the Department of Public Utilities 24-hour emergency at (804)644-3000 to report a sewer backup or a broken sewer line. Public Utilities 2009-11-01
Sewer New Connections Call the Department of Public Utilities Development Services Division at (804)646-8544 to get a permit to make a sewer connection. Public Utilities 2009-11-01
Sidewalks, Repair Streets, Sweeping or Repair(City Property) To request maintenance and repair of a public sidewalk contact the Department of Public Works at (804)646-0999. Public Works 2009-11-01
Streetlights Application To request new or additional streetlights call the Department of Public Utilities for an application at (804)644-3000. Public Utilities 2009-11-01
Supercans The Department of Public Works will remove all junk, trash, or debris on city-owned property. Please call (804)646-0999 to make a removal request. Public Works 2009-11-01
Traffic Lights To report a malfunctioning traffic light, contact the Department of Public Works Traffic Engineering/Signal Shop at (804) 646-1466. Any request related to traffic lights may be directed to the Customer Care Center at (804) 646-0999. Public Works 2009-11-01
Trash Collection Bulk Items Citizens can place large bulk items, such as sofas, mattresses and brush, beside their Supercans. These items will be picked up at no charge within a 2 - 4 week period. There is a $50 fee to dispose of appliances, which can be conveniently be added to the customer's utility bill. Refuse must be placed on the curb no later than 7 a.m. on the pick-up day. Public Works 2009-11-01
Trash Collection Leaf Collection The City of Richmond provides annual residential leaf collection services for citizens. For collection, leaves must be raked to the property line, and not contain large amounts of dirt, rocks, or large branches. Leaves may also be placed in bags or any other container and set out along with Supercans for pick-up. For up-to-date information on leaf collection, call the Leaf Hotline at (804)646-LEAF ((804)646-5323). Public Works 2009-11-01
Trash Collection Supercans Each city residence is issued one free Supercan for garbage removal. Up to 3 additional Supercans may be purchased at a cost of $55 each, which can be conveniently added to utility bills. If citizens wish to purchase an additional can, or if their Supercan is damaged, lost or stolen, they should contact the Department of Public Works Customer Care Center at (804)646-0999. Public Works 2009-11-01
Trash Collection Yard Waste There is no need to separate yard waste from household waste. However, recyclable materials must be placed in a separate container for collection every other week. For more information on the collection of solid and bulk wastes please call the Department of Public Works at (804) 646-0999. Public Works 2009-11-01
Trash Collection City Property The Department of Public Works will remove all junk, trash, or debris on City-owned property. Please call (804)646-0999 to make a removal request. Public Works 2009-11-01
Tree Trimming and Tree Removal The Department of Public Works is responsible for the maintenance and upkeep of landscaped areas in City parks and right of ways. City Code requires property owners and/or occupants to keep the public right of way area between the improved street or alley and their property line free of vegetation that would obstruct or impede or threaten the safe and orderly movement of persons or vehicles. In addition, City Code requires property owners and/or occupants to keep weeds and grass from growing more than 12 inches high in the public right of way area between the improved street or alley and their property line or to the center of an unimproved street or alley. The department's Urban Forestry Division cares for more than 160,000 trees on public land. To request tree maintenance on public property, contact the Urban Forestry Division at 646-0681. All other questions or concerns about the maintenance of vegetation on City property should be directed to (804)646-4498 north of the James River, and (804)646-3747 south of the James River. Public Works 2009-11-01

Contact Information:

Dept of Public Works
City of Richmond
900 E. Broad St., Suite 704
Richmond, VA
23219 USA
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Hours: Monday -Friday
8 a.m. - 5 p.m.
Customer Care Center: 3-1-1

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If you have any questions, please call the City’s Customer Care Center at 3-1-1 or (804) 646-7000

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