Last Updated: 2009-12-28

The Department of Social Services investigates reports of abuse, neglect, and exploitation of adults aged 60 and over and incapacitated adults ages 18 and over. The program's goal is to lessen or alleviate the risk of abuse and neglect, including self-neglect, and exploitation among seniors or adults who need protection. Individuals must be city residents or the incident must have occurred in the city in order to be eligible for this service. Adult Protective Services are available without regard to income.

City staff will conduct an investigation. A wide range of services is available including companion care in the home, assistance with financial management, counseling, emergency assistance, a change of housing, and legal assistance in obtaining guardianship.

For more information on the services available or to report suspected abuse, neglect or exploitation of an adult, please call (804)646-7405.

At night or on weekends, please call (888)832-3858.

Adult Stabilization

Single adults who are disabled, elderly, homeless or displaced due to code enforcement actions can receive assistance in order to become self-sufficient and independent.

Through the program, social services staff will address emergencies to minimize the risk of neglect and abuse. Counseling may be offered to parents/caretakers. A social worker will assess the current family situation and may make referrals to the appropriate community resource or agency. The social worker may also attend court hearings.

Some of the available services are offered without regard to income. However, most services require customers to meet income guidelines at 50% of the State Median Income Scale.

For more information about the services available, please call (804)646-7367 or visit one of the Virginia Department of Social Services Offices.

Find an Assisted Living Facility.

Contact Information:

Social Services
City of Richmond
Marshall Plaza Building
900 E. Marshall St.
Richmond, VA
23219 USA
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Customer Care Center: 3-1-1


East Richmond:
East District Center
701 North 25th St.
Richmond, VA 23223-6539
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Marshall Plaza Building
900 E. Marshall St.
Richmond, VA 23219-1538
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South Richmond:
Southside Community Service Center
4100 Hull Street Rd.
Richmond, VA 23224-1745
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