Richmond VA > Social Services > Adult Protective Services

Last Updated: 2015-01-27

The Department of Social Services investigates reports of abuse, neglect, and exploitation of adults
aged 60 and over and incapacitated adults ages 18 and over. The program's goal is to lessen or
alleviate the risk of abuse and neglect, including self-neglect, and exploitation among adults who
need protection. Individuals must be City residents or the incident must have occurred in the City in
order to be eligible for this service. Adult Protective Services are available without regard to income.

Family Service Workers will conduct an investigation. A wide range of services is available including
companion care in the home, assistance with financial management, counseling, emergency
assistance, a change of housing, and legal assistance in obtaining guardianship.

For more information on the services available or to report suspected abuse, neglect or
exploitation of an adult, please call (804)646-7405.

At night or on weekends, please call (888)832-3858.

Find an Assisted Living Facility.

Contact Information:

Social Services
City of Richmond
Marshall Plaza Building
900 E. Marshall St.
Richmond, VA
23219 USA
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Customer Care Center:
Call 3-1-1


East Richmond:
East District Center
701 North 25th Street
Richmond, VA 23223-6539
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Marshall Plaza Building
900 East Marshall Street
Richmond, VA 23219-1538
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South Richmond:
Southside Community Service Center
4100 Hull Street Road
Richmond, VA 23224-1745
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