Richmond VA > Social Services > Adult Protective Services

Last Updated: 2014-09-17

The Department of Social Services investigates reports of abuse, neglect, and exploitation of adults aged 60 and over and incapacitated adults ages 18 and over. The program's goal is to lessen or alleviate the risk of abuse and neglect, including self-neglect, and exploitation among adults who need protection. Individuals must be City residents or the incident must have occurred in the City in order to be eligible for this service. Adult Protective Services are available without regard to income.

Family Service Workers will conduct an investigation. A wide range of services is available including companion care in the home, assistance with financial management, counseling, emergency assistance, a change of housing, and legal assistance in obtaining guardianship.

For more information on the services available or to report suspected abuse, neglect or exploitation of an adult, please call (804)646-7405.

At night or on weekends, please call (888)832-3858.

Adult Stabilization

Single adults who are disabled, elderly, homeless or displaced due to code enforcement actions can receive assistance in order to become self-sufficient and independent.

Adult Services provides intake and assessment to those seeking voluntary services such as home-based services and assessments for placement services such as Nursing Home or Assisted Living. Through the program, social services staff will address emergencies to minimize the risk of neglect and abuse. Counseling may be offered to parents/caretakers. A Family Service Worker will assess the current family situation and may make referrals to the appropriate community resource or agency. For more information about the services available, please call (804)646-8865.

Homeless Services (Supportive Housing-Outreach, Shelter Plus Care and Code Enforcement and Counseling Programs) - provides outreach, intake and assessment, limited case management, and linkage to short-term housing for individuals and families at-risk of homelessness. Homeless Services Staff is also responsible for Cold Weather Overflow Shelter and the Day Warming Shelter. For more information about the services available, please call (804)646-3111.

Find an Assisted Living Facility.

Contact Information:

Social Services
City of Richmond
Marshall Plaza Building
900 E. Marshall St.
Richmond, VA
23219 USA
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Customer Care Center: 3-1-1


East Richmond:
East District Center
701 North 25th Street
Richmond, VA 23223-6539
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Marshall Plaza Building
900 East Marshall Street
Richmond, VA 23219-1538
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South Richmond:
Southside Community Service Center
4100 Hull Street Road
Richmond, VA 23224-1745
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