Through RichmondWorks, each department's performance data will be reported on a periodic basis. This information will be displayed on this website so the public can see the results and follow the City's progress in enhancing its performance.

With measurable evidence, RichmondWorks will also guide policy development and the deployment of resources. This program will demand greater accountability – from each City department head all the way down the chain of command to the frontline service provider. By creating improved methods for citizens to observe how their tax dollars are being spent, RichmondWorks will clearly demonstrate our efforts to continuously improve the delivery of municipal services.

The purpose of RichmondWorks is to consistently ensure the best use of the City's resources and time. While the collection and reporting of comprehensive performance data will require additional effort on the part of each agency, the process will discover ways to better allocate resources and improve services.