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TECHNOLOGY


Technology Picture
Technology Picture
Technology Picture

The Technology Division within the Richmond Department of Emergency Communications (DEC) supports public safety infrastructures by coordinating all emergency radio, computer-aided dispatch (CAD) and telephone communications for Public Safety Agencies of the City of Richmond.

In addition to installing, maintaining and servicing the radio system, the Radio Shop is responsible for installing lights, sirens and the Mobile Data Computers in police, fire and utility vehicles that allow officers to fill out reports, run checks and more. The Radio Shop is transitioning to the next generation, state-of-the-art 800MHz Radio Trunking System that will offer additional capabilities, including radio GPS, within the next few years. The Technology Division also provides first line of support for all DEC technology equipment. This includes critical systems such as CAD, fire station alerting, Netmotion, 911 phones, cameras, access control, mobile data modems and notification systems.

In addition, the Technology Division provides:

  • Field service and site inspections for the radio system
  • Mobile and portable radio repair and maintenance
  • Asset inventory, distribution, tracking, updates and billing for more 5,000 radio pieces plus fixed equipment
  • User training and assistance
  • Support for all Public Safety critical systems on-call, 24-hours, seven days a week.
  • Support for CAD at Richmond Ambulance Authority and Virginia Commonwealth University
  • Support for all Richmond Fire Department alerting needs
  • Mobile Data support for Cradle Point modems
Technology Picture
Technology Picture

Contact Information:

Department of Emergency Communications
City of Richmond
Emergency: 911
Non-Emergency or to file a Police Report: (804) 646-5100
News media contact:
Karen L. Gill
karen.gill@richmondgov.com
804-646-8234 (office)
804-938-0776 (mobile)

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