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Last Updated: 2015-07-09

MISSION STATEMENT


We exist to answer and dispatch all 9-1-1 and non-emergency calls as well as provide and support public safety infrastructures for citizens and other stakeholders of Richmond, internal City departments and other external partners in order to ensure safety by linking the public with first responders and other non-emergency services so that we deliver efficient, expedient, courteous quality service which promotes a safe, supportive, and thriving community.

VISION STATEMENT


We sustain customer trust by providing reliable emergency communications services in a timely and efficient manner.

DEPARTMENT OVERVIEW


The Department of Emergency Communications (DEC) is designated as the Public Safety Answering Point (PSAP) for the City of Richmond’s E-911 telephone system and is charged with the appropriate routing of E-911 and non-emergency calls for service. The department shall also be responsible for the coordination of all emergency radio and telephone communications for Public Safety Agencies of the City of Richmond.

CORE VALUES


 Professional Integrity Accountable Expedient Quality Courteous Compassionate Respectful Efficient Collaborative Responsive Reliable

EMERGENCY RESPONSE


In the event of an emergency, such as an accident with injuries or a crime in progress please call 9-1-1.

ANNOUNCEMENTS


Emergency Communications – Communications Officer of the Year goes to Brandon Henning.

COMPLAINTS PROCESS


The Richmond Department of Emergency Communications values the feedback it receives from the community and is dedicated to providing the best emergency and non-emergency communication service possible to all of Richmond’s citizens. The Communications Officers are carefully selected and given the best training.

If you choose to make a complaint, we follow a formal process to ensure that your complaint is thoroughly investigated. When you file a complaint, you will be asked to provide your name, address and telephone number where you can be reached, and the details of your complaint, including date, time, location, and name of the involved employee(s) if known. If you mail your complaint to us use the attached form to provide this information.

When we receive your complaint, the Management Team will send a letter to inform you that your complaint has been received and assigned for investigation.

Contact Information:

Department of Emergency Communications
City of Richmond
Emergency: 911
Non-Emergency or to file a Police Report: (804) 646-5100

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