Public Utilities
900 E. Broad Street
Room 115
(804) 644-3000
E-mail DPU
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| How To Request New Service |
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Service Turned On - If you would like gas or water service turned on,
please call DPU at 644-3000 between 8:30 a.m. and 4:30 p.m., Monday through
Friday, preferably three to five days before service is needed. New Gas
Service - If you do not have natural gas service but would like to, call our
New Services Team at 646-8544. |
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New Streetlights - If your city street
requires an additional light, call 646-8555 to request an application. |
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Arrange to be at the the service location on the scheduled date and time for
service installation. Customer service personnel can alert you to an arrival
time within 30 minutes on your scheduled date of service.
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| Reporting Emergencies And Lighting Problems |
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Call our 24-hour emergency number 644-3000 for the following emergencies or problems:
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If you smell a strong, persistent gas odor, immediately go to a telephone
outside the home or building and call. We respond to the site of a reported leak
within 30 minutes. |
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If you have a major water leak in your home or you notice a water main
leak/break in the street. |
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If there is a sewer backup in your home or a broken sewer line in the
street. |
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If you see a streetlight that is out, or are aware of any other
streetlight problems.
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| TDD Service For The Hearing Impaired |
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The Department of Public Utilities maintains TDD (Telecommunications Devices for the Deaf) at its
Customer Service Call Center to make communication for our hearing impaired
customers easier. For customer account information, call Monday through Friday 8
a.m. to 4:30 p.m. TDD 1-800-855-1155. For gas, water, sewer and streetlight emergencies,
call our 24-hour emergency number, TDD 1-800-855-1155.
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Customer
Service
804-644-300
TDD:800-855-1155 |
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Miss Utility
(Before
You Dig)
811
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Gas, Water, Sewer
& Streetlight Emergency
804-644-3000
TDD:800-855-1155 |
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