Department of Public Utilities (DPU)

Public Utilities
900 E. Broad Street
Room 115
(804) 644-3000
E-mail DPU
Gas Pilot Light-Up Service

The Department of Public Utilities will light your gas furnace free-of-charge if notified in time. Request cards are mailed in late summer to all heating customers explaining the process to follow. Simply fill out the card and return to DPU. Customers who don't request this service in advance will be charged a fee. At the end of the heating season, pilot lights will be shut off if you request.

How To Read Your Gas Meter

The dials on your gas meter automatically keep track of how much gas flows through the meter into your home.

The dials on the meter are marked off in units of ten. You read the dials in the same way you read the hands on a clock, except that some of the dials turn the opposite way from a clock (counter-clockwise). To tell which way the hands turn, see which way the numbers are printed around the face of the dial. You should read each dial in the direction that its numbers increase. To check the reading on the meter shown, read the "10,000" dial first and write down the number. If the hand is between numbers, write down the lower number. Now write down the readings on each of the other dials across the meter, ending with the "10" dial. Gas is measured in units of hundred cubic feet or Ccf. The dial above shows 7,0,6 and 3 or 7,063 Ccf. The last reading is subtracted from the new one. The difference is how much gas was used since the last reading.

Utility Rates

**Note: The following rates are effective July 1, 2008.


Water and Wastewater Rates

Water and Wastewater Connection Charges

July 2008 Presentation to City Council on Need for Increased Gas Rates

Letter to Our Customers about the August 1, 2008 Gas Rate Increase

Natural Gas Rates

Gas customers are billed monthly. The bill includes a monthly service charge, volume charges for gas used and applicable city utility tax. (For Commercial and Industrial Rate Information Call 644-3000.)

Residential Gas Rates

These rates apply to customers who reside in individual residences and owner-occupied duplexes served by one meter.

Monthly Service Charge $9.90
Distribution Charge
For the first 500 Ccf
For additional usage over 500 Ccf

$.420
$.410
Purchased Gas Cost Charge
This charge recovers only the cost of purchased gas. It is subject to adjustments based solely on changes in the market price of gas.
$1.450
Minimum Monthly Charge $9.90

How to Calculate Your Bill

If you use 70 Ccf x $0.42 (distribution charge) = $29.40 + 70 Ccf x $1.450 (PGC rate) = $101.50 + 9.90 (service charge) = $140.80 + applicable utility tax.

General Gas Rates

These rates apply to small and medium size commercial customers.

Monthly Service Charge $12.00
Volume Charge
For the first 500 Ccf
For additional usage over 500 Ccf

$.390
$.350
Purchased Gas Cost Charge
This charge recovers only the cost of purchased gas. It is subject
to adjustments based solely on changes in the market price of gas.
$1.450
Minimum Monthly Charge $12.00

How to Calculate Your Bill

If you use 333 Ccf (average monthly use for small to medium size commercial customers) of gas in a one month period, here's how your monthly gas bill is calculated: 333 Ccf x $.390 = $129.87 +
333 Ccf x $1.450 = $482.85 + $12.00 (service charge) = $624.72 + applicable utility tax.

Large Volume Gas Rates

Commercial and industrial customers who use less than 10,000 Ccf of gas per month.

Monthly Service Charge $100.00
Monthly Demand Charge
Equal to 1/20th of the highest monthly winter
volume in Ccfs times $1.031 per Ccf


As Calculated
Distribution Charge
For each Ccf of gas used
$.230
Purchased Gas Cost Charge
This charge recovers only the cost of purchased gas. It is subject to
adjustments based solely on changes in the market price of gas
$1.342

Commerical and Industrial Gas Rates

Water and Wastewater Rates

Water and wastewater customers are billed monthly. The bill includes a monthly service charge and volume charges for water and wastewater services. The rates below apply to customers with 5/8" water meters only. Service charges for larger meters are billed at the same rate as larger meters serving Commercial and Industrial customers.(For Commercial and Industrial Rate Information call 644-3000.)

  Monthly Service Charge Water Wastewater
5/8" Meter $17.94 $24.82
If water is not metered, there is a flat
charge for wastewater service
  $40.73


  Volume Charge Water Wastewater
0-100 Ccf $1.520 $2.455
101-2,000 Ccf $1.089 $2.455
Over 2,000 Ccf $0.996 $2.455
How to Calculate Your Bill

If you useĀ 7 Ccf of water and wastewater in a one month period, here's how your monthly water/wastewater bill is calculated:

Water: 7 Ccf x $1.520 + 17.94 (service charge) = $28.58
Wastewater: 7 Ccf x $2.455 + $24.82 (service change) = $42.01
Total: Bill for one month period = $70.59

From March through November, when you may use water for watering lawns and gardens and for washing vehicles, your wastewater bills are adjusted because this water does not go through the wastewater treatment plant. We base your wastewater bill on whichever is less: the actual water
used from March through November or the average monthly water usage during the months of December through February.

Commercial and Industrial Water and Wastewater Rates

  Monthly Service Charge Water Wastewater
5/8" Meter $17.94 $24.82
3/4" Meter $21.52 $37.23
1" Meter $37.64 $62.07
1-1/2" Meter $64.54 $134.05
2" Meter $107.57 $238.30
3" Meter $209.76 $531.22
4" Meter $372.90 $938.33
6" Meter $649.01 $2,072.77
8" Meter $1,079.28 $3,671.39
10" Meter $1,667.32 $5,629.95


  Volume Charge (Commerical) Water Wastewater
1-100 Ccf $2.046 $2.982
101-2,000 Ccf $1.464 $2.982
Over 2,000 Ccf $1.341 $2.982


  Volume Charge (Industrial) Water Wastewater
1-100 Ccf $2.371 $3.006
101-2,000 Ccf $1.697 $3.006
Over 2,000 Ccf $1.553 $3.006
Water Rates
telephone Customer Service
804-644-3000
TDD:800-855-1155
telephone Miss Utility
(Before You Dig)

811

telephone Gas, Water, Sewer & Streetlight Emergency
804-644-3000
TDD:800-855-1155


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