In addition to the literally hundreds of services it provides to residents and businesses throughout Richmond, Public Works plays an important support role in providing critical internal services to its sister departments. Some of the major service areas are listed below:

Customer Care
From potholes and drainage problems to refuse collection and snow removal, the City's Customer Care professionals are ready to field your questions and manage requests for service. Our regular office hours are 7 a.m.-5 p.m., Monday through Friday.

When you call the City's Customer Care Center, you can almost hear us smiling on the other end of the phone.

Also, be aware that you can sign up for an online Citizens' Request system account and manage all of your service requests online.

Buildings Management
Public Works' Buildings Management Division is responsible for care and upkeep of all City facilities, including City Hall, Police headquarters, and various operations facilities. Our architectural unit also provides design and space usage consulting to all City departments and various agencies, has managed major projects such as construction of the Greater Richmond Convention Center and improvements to the Richmond Coliseum, and has overseen many historic renovations of City-owned property including the Landmark Theater and Main Street Station.

Fleet Management
From fire trucks and police cars to refuse collection trucks and street sweepers, Public Works' Fleet Management Division maintains the City's fleet of vehicles, now totaling more than 2,700 vehicles. Each month, approximately 1,200 maintenance work orders are completed to ensure maximum safety and life of each vehicle. Our operations are Automotive Service Excellence (ASE)-certified, and we place a high emphasis on preventative maintenance.

Administrative Operations
Public Works maintains its own business support operation, including capital and operating budget administration, accounts payable and receivable, and human resources management.

If you have questions, please call the City's Customer Care Center at 3-1-1
or send an e-mail to DPW@richmondgov.com.