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Contact Information:
Marshall Plaza Building
900 E. Marshall Street
Richmond, VA 23219
Phone: 804-646-7212
Email Us:
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Programs
Second Responders
The Second Responders Unit was started in 1997 in response to the City's efforts
to reduce crime and improve customer service. Social workers from the unit
respond to any call when dispatched by 911 operators or when requested by
officers at a scene. They interview the parties involved, conduct an assessment
and determine what services are needed. They may refer the citizen to a
specific Social Services program or to an outside agency. In situations
where a child or family member is at risk, social workers will intervene
immediately to ensure the child's and/or family's safety. Safety planning
will be done as needed, and counseling may be provided immediately in order
to resolve the parenting issue until the citizen can contact an agency worker
during normal business hours.
For more information on the Second Responders Unit, please call (804) 646-3427
between the hours of 3:00 p.m. and 8:00 a.m. daily including weekends and holidays.
Second Responders can also be reached at the following police Customer Service Zones:
- Customer Service Zone East
(1st precinct) (804) 646-3618
- Customer Service Zone South
(2nd precinct) (804) 646-8184
- Customer Service Zone North (3rd precinct) (804) 646-1412
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