City Council Meetings
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1. What do I need to do if I want to speak at a City Council meeting?
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Citizens are invited to speak about items that are not scheduled to be addressed on the agenda.
You are asked to sign up by the day before the meeting at the latest by calling (804) 646-7955
or visiting the Clerk's Office on the second floor of City Hall, 900 E. Broad Street.
Each citizen's comments must be limited to three minutes. You should arrive by 6 p.m.
in time for the start of the meeting. The Citizen's Comment period is one of the first items
on the agenda.
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Employment
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2. Where can I get a City of Richmond job application?
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For a City of Richmond job application, click here.
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3. Where can I find out about employment opportunities with the City of Richmond?
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For City of Richmond current job listings, click here.
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Other
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4. What is the number for Section 8 Housing?
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Call (804) 780-4361 for the Section 8 Housing program office.
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5. How do I reach Richmond Redevelopment and Housing Authority?
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Please call (804) 780-4200.
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6. I have jury duty and cannot get through. Can someone at the City help me?
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We are not allowed to take any jury duty information but you can call the general district court at (804) 646-6501.
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Personal Records
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7. Where can I obtain a copy of my birth/death certificate?
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The Commonwealth of Virginia
maintains all birth records. The phone number is (804) 662-6200.
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8. How can I obtain a marriage license?
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Marriage licenses are obtained from the courthouse. Please call (804) 646-6767.
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Social Services
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9. How do I get help with child support enforcement?
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Child Support Enforcement is a state agency. The toll-free number is 1-877-822-4533.
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Trash Removal
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10. How can I get a supercan?
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The Department of Public Works
issues one Supercan to each residence at no charge. This can be replaced if it is damaged.
Additional cans may be purchased at $55 each up to a total of four per household.
This charge can be applied to your utility bill, and delivery will take place within 10 working days.
Fill out a Supercan Request here.
For more information, call the DPW Customer Care Center at (804) 646-0999.
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Utilities
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11. My utilities have been turned off. I need to talk to someone?
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You can contact the
Department of Public Utilities
at (804) 644-3000.
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12. What programs does DPU have in effect to help gas customers
get through the heating season?
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Call (804) 644-3000 for information on the following utility programs:
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Budget Payment Plan
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Payment Arrangement Plans
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Referral to charitable organizations
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Disconnection exceptions:
don't disconnect because of medical needs; don't disconnect senior citizens;
don't disconnect under 32 degrees
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MetroCare
Call (804) 646-7212 for information on the following social services programs:
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Crisis Assistance Program
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Short-Term Emergency Assistance
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Emergency Assistance (Temporary Assistance for Needy Families Related)
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Diversionary Assistance
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Family Service Preservation Programs
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Fuel Assistance (through the Department of Social Services)
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13. Why have my December and January gas bills been so high?
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Richmond experienced a record cold November and a near record cold December.
The weather experts tell us that November and December combined were the two coldest months in recent history.
Therefore, our furnaces had to work very hard to keep our homes warm.
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14. What caused the price of natural gas to rise so much this heating season
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Two factors have had an impact on the market price of natural gas this heating season:
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Record cold winter - This past November and December combined were the coldest months
on record for our area. Therefore, the demand for gas for heating was higher from many users.
Furnaces worked harder and longer as customers used more gas to keep their homes warm in the freezing weather.
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Higher demand from large users - More factories and industrial customers are using natural gas because
it burns more cleanly than other fossil fuels. In addition, power generation facilities are burning
more and more natural gas to generate electricity. All of this is increasing the demand as well
as the market price for natural gas.
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15. Why are gas rates being increased now?
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The rate being charged for natural gas has been lower than the actual cost
of the gas since this past December. The recent 27 cents per ccf (hundred cubic feet)
increase in the Purchased Gas Cost (PGC) rate brings the rate closer to the actual
cost of the gas. To reduce the financial impact on customers, the Gas Distribution
Charge rate has been decreased almost 10 cents per ccf. The net increase
is approximately 17 cents per ccf.
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16. What are the various charges on my gas bill?
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The gas bill is made up of two major sections:
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Purchased Gas Cost (PGC) - this is the cost for only the gas used.
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Gas Distribution Charge - this is the cost for delivering the gas to customers.
It consists of a monthly service charge and an amount based on the gas used each month.
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City gas customers will also see a utility tax on the bill. For residential customers,
this will never be more than $4.00 a month.
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17. What if I feel my bills do not reflect my actual usage?
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If you feel your bill does not reflect your actual energy usage, please call the Department
of Public Utilities at (804) 644-3000. The representative will review your natural gas
usage and compare recent bills. He or she can also conduct an investigation or,
if necessary, test the accuracy of your meter.
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