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| Automatic Utility Payment Plan Agreement |
Download the Automatic Utility Payment Plan Agreement*
WHAT IS THE AUTOMATIC UTILITY PAYMENT PLAN? The Automatic Utility Payment Plan is a convenient way to pay
your utility bills at no extra cost to you. We automatically draft (debit) the amount of your monthly bill
from your bank account. You avoid late fees, postage, checks, mailing and having to pay in person. it's all
electronic -- all you do is maintain a sufficient bank account balance.
HOW DO I SIGN UP? Print this on-line application. Then, just complete and sign the application, attach
a voided check and return it to:
City of Richmond, Department of Public Utilities
730 East Broad Street, 5th Floor
Richmond, VA 23219
Attention: Automatic Utility Payment Plan
HOW MUCH DOES THE AUTOMATIC UTILITY PAYMENT PLAN COST? DPU does not charge for this service. It is free.
Charges will only be assessed for insufficient funds at $20 per occurrence (same as returned check fee).
WHEN WILL MY ACCOUNT BE DRAFTED? Your bank account will be drafted on the due date that appears at the top
of your utility bill or the preceding business day if your due date falls on a holiday or weekend.
WHEN WILL THE AUTOMATIC UTILITY PAYMENT PLAN START? You will be notified by a message on the bottom of
your utility bill the month before your first draft. You may stop paying by check when you see a special bill
message on the bottom of your bill, which will state the date we will draft your payment.
There is no cancelled check, but your bank statement will show the amount, date and "ACH Transfer- City of Richmond"
as payee.
HOW DO I STOP AUTOMATIC UTILITY PAYMENT? You may stop by notifying us, in writing, of your wish to discontinue
paying automatically. Note: all names on bank account will need to sign cancellation request. Please allow DPU and your
bank a reasonable opportunity to act on the termination (approx. 2 months). Once terminated, you will no longer see
the draft message and you will need to pay by cash or check.
Send termination notices to:
City of Richmond, Department of Public Utilities
730 East Broad Street, 5th Floor
Richmond, VA 23219
Attention: Automatic Utility Payment Plan
If you have any questions, please call us between 8:00 a.m. and 4:30 p.m. Monday - Friday at 644-3000.
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*Note:
In order to view and print these documents, your
computer must have the Adobe
Acrobat Reader utility installed; if this software
is not installed on your system, you can download it for
free from Adobe.
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