Behavioral Health Authority
The Richmond Behavioral Health Authority provides mental health, mental retardation and substance abuse services for the citizens of Richmond. The number for both general information and 24-hour emergency service is (804) 819-4100.

Bicycles/Lost or Stolen
To report a lost or stolen bicycle, citizens should contact their local Police Customer Service Zone. Refer to the Police Precinct section for contact information, or call (804) 646-0400.

Bills/Fees/City Charges
Bills issued by the City are due by the date shown on the bill. Please contact the specific department noted on the bill if you have questions. Payment arrangements are considered when necessary.

City customer service representatives will accept all major credit cards, cash, check, and money orders for payment purposes. Credit card payments for personal property taxes, real estate taxes, parking tickets, and utility bills (E-Bill) can be made through the City's online payments page at www.RichmondGov.com. With the exception of the free Department of Utilities E-Bill program, there is a small convenience feecharged by the vendor when paying bills by credit card. Billing questions may be directed to Finance Customer Service at (804) 646-5690, or Citizens' Assistance at (804) 646-7000.

Payment Locations:

  • The main payment office is in Room 102, City Hall, 900 East Broad Street
  • A drop box is also located outside of Room 102
  • A drop box located on 10th Street between Broad and Marshall Streets.
  • East District Center at 701 North 25th Street
  • City libraries with the exception of the Bon Air branch
  • Southside Community Services Center, Southside Plaza
Note: During the peak tax period (March to May) additional payment sites are available.

For payment of taxes to the City, refer to the Tax Information section on the Finance Website.

Birth Certificates
See: Vital Statistics

Booting
The City of Richmond has recently implemented a vehicle immobilization (booting) program. When a citizen has three (3) or more outstanding parking citations owed to the City of Richmond, his/her vehicle may be towed or booted.

You must pay the entire delinquent parking ticket balance to have the boot removed or to retrieve your car from the Towing Lot. Please see "Motor Vehicles" regarding towing information.

To pay by credit card, please call Paylock at 1-866-404-6373.
To pay by cash, you must come to City Hall at 900 East Broad Street, Room 102.

After payment, either Lanier Parking Services will come out to remove the boot (within 30 minutes) or you can obtain an authorization from Paylock and remove the boot yourself.

The citizen is responsible for returning the boot to Lanier Parking Services between the hours of 8:00 a.m. and 5:00 p.m. at the address noted below. If after hours, the boot must be returned the next business day.

Lanier Parking Services
1923 East Franklin Street
Richmond, VA 23223
804-255-7275

Budget and Strategic Planning
The Department of Budget and Strategic Planning is located in Room 1100, City Hall, 900 East Broad Street, Richmond, Virginia 23219. The Department is responsible for formulating, administrating and forecasting the City's operating and capital budgets. Copies of both budgets are available in each Richmond Public Library branch and the City's Web Site.

Customer Service: (804) 646-7913

Building Permits

See: Permits and Inspections

Buildings/Unsafe, Vacant or Open
Contact the Department of Community Development, Property Maintenance Office, at (804) 646-6419 to report any unsafe situations.

Buses
See: Greater Richmond Transit Company

Bushes/Debris/Shrubs (City Property)
See: Maintenance/City Property

Bushes/Debris/Shrubs (Private Property)
See: Maintenance/Private Property

Business Licenses/Application and Fees

See: Permits and Licenses

Business Property Tax
See: Tax Information

Business Services

Incentives
The City offers business incentives to encourage growth and investment in various areas. Contact the Department of Economic Development at (804) 646-5633 for information on the many programs available.

Incubator (Maggie Walker Business & Technology Center)
The Maggie Walker Business and Technology Center houses a non-profit incubator for growing high-tech companies. The facility offers an array of business support services and office space that helps to defray start-up costs for small businesses. The incubator is a project of the Industrial Development Authority (IDA) and is located at 501 East Franklin Street, Richmond, VA 23219. For more information, please call (804) 521-4002, or send a fax to (804) 521-4004.

Minority Business Development
The City's Office of Minority Business Development links new and existing minority-owned businesses with business opportunities, training and funding resources. For more information, please call (804) 646-5947.

Businesses/Illegal Use
Contact the Department of Community Development, Zoning Enforcement Office, at (804) 646-6340 to share information or question a business operation.