RichmondGov.com is a web site developed by the City of Richmond, Virginia, in an effort to provide its citizens, businesses, and visitors with an additional means of requesting services and information through its various web pages and internet applications.

This help page was created to offer support and some technical assistance for anyone who may have difficulty navigating or using applications throughout various portions of our website.

All content for within this (the City of Richmond, Virginia - RichmondGov.com) Internet site is compliant with the following browsers at 800x600 with the monitor/graphics set to 65,336 (16bit) colors:

• Microsoft Internet Explorer version 5.x and later. If you have issues with video echo, we recommend using Internet Explorer, version 6, service pack 2.
• Mozilla FireFox version 1.x and later.

This Internet site employs various web technologies, including Macromedia Flash version six (6) and higher which are supported by default in the browsers listed above. The City of Richmond, Virginia, cannot be held responsible for the loss of functionality of this site if you disable these technologies in your preferred browser.

All new or significantly redesigned applications for the City’s Internet should be minimally compatible with the following browsers at 800x600 with 65,336 (16bit) colors:

• Microsoft Internet Explorer version 5.5 and later.
• Mozilla FireFox version 1.x and later.

Critical visual elements and functionality on the Internet should be optimized for the following browsers at resolutions of 800 x 600 set to 65,336 (16bit) colors:

• Microsoft Internet Explorer version 5.5 and later
• Mozilla FireFox version 1.x and later.

Non-critical visual elements and functionality on the Internet should work for the same browsers as critical functionality. However, should there be an undue burden to achieve compatibility of non-critical elements, limit its functionality to:

• Microsoft Internet Explorer version 5.5 and later

Viewing www.RichmondGov.com online videos requires the use of the free Windows Media player (version 7 or above). If you do not have a compatible player you may go to the Microsoft's Windows Media homepage to download the newest version.

• Upgrading Windows Media Player Versions 6.0 and under

For more information about troubleshooting the video player, please visit our extensive Frequently Asked Question page on the video player.

• Name of person reporting the problem (optional)
• Contact Information such as phone number or email address.
• Brief description of the problem including the web address.
  (example http://www.richmondgov.com/cityhallonline/index.aspx)