| About Us |
RichmondGov.com is a web site developed by the
City of Richmond, Virginia, in an effort to provide its citizens,
businesses, and visitors with an additional means of requesting
services and information through its various web pages and
internet applications.
This help page was created to offer support and some technical
assistance for anyone who may have difficulty navigating or
using applications throughout various portions of our website.
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| System Requirements |
All content for within this (the City of Richmond, Virginia - RichmondGov.com) Internet site
is compliant with the following browsers at 800x600 with
the monitor/graphics set to 65,336 (16bit) colors:
- Microsoft Internet Explorer version 5.x and later. If you have issues with video echo, we recommend using Internet Explorer, version 6, service pack 2.
- Mozilla FireFox version 1.x and later.
This Internet site employs various web technologies, including Macromedia Flash version
six (6) and higher which are supported by default in the browsers listed above.
The City of Richmond, Virginia, cannot be held responsible for the loss of functionality of this site if you disable these technologies in your preferred browser.
All new or significantly redesigned applications for
the City’s Internet should be minimally compatible with the
following browsers at 800x600 with 65,336 (16bit) colors:
- Microsoft Internet Explorer version 5.5 and later.
- Mozilla FireFox version 1.x and later.
Critical visual elements and functionality on the Internet
should be optimized for the following browsers at resolutions
of 800 x 600 set to 65,336 (16bit) colors:
- Microsoft Internet Explorer version 5.5 and later
- Mozilla FireFox version 1.x and later.
Non-critical visual elements and functionality on the
Internet should work for the same browsers as critical functionality.
However, should there be an undue burden to achieve compatibility
of non-critical elements, limit its functionality to:
- Microsoft Internet Explorer version 5.5 and later
Viewing www.RichmondGov.com online
videos requires the use of the free Windows Media player
(version 7 or above). If you do not have a compatible player
you may go to the Microsoft's
Windows Media homepage to download the newest version.
For more information about troubleshooting the video player, please visit our extensive Frequently Asked Question page on the video player.
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| Report a Problem |
Please ensure that you meet the minimum requirements
of our site including the free Macromedia Flash Player and the
free Acrobat Reader.
If you find an error please contact the Department of Information
Technology Help Desk at (804) 646-6367 or Email helpdesk@richmondgov.com.
If you have non-technical questions please use our contact page.
When reporting a problem, provide the following information:
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