About Us
RichmondGov.com is a web site developed by the City of Richmond, Virginia, in an effort to provide its citizens, businesses, and visitors with an additional means of requesting services and information through its various web pages and internet applications.
This help page was created to offer support and some technical assistance for anyone who may have difficulty navigating or using applications throughout various portions of our website.
System Requirements
All content for within this (the City of Richmond, Virginia - RichmondGov.com) Internet site is compliant with the following browsers at 800x600 with the monitor/graphics set to 65,336 (16bit) colors:
- Microsoft Internet Explorer version 6.
- # Mozilla FireFox version 2 and later.
This Internet site employs various web technologies, including Adobe Flash which are supported by default in the browsers listed above. The City of Richmond, Virginia, cannot be held responsible for the loss of functionality of this site if you disable these technologies in your preferred browser.
All new or significantly redesigned applications for the City’s Internet should be minimally compatible with the following browsers at 800x600 with 65,336 (16bit) colors:
- Microsoft Internet Explorer version 6.
- Mozilla FireFox version 2 and later.
Critical visual elements and functionality on the Internet should be optimized for the following browsers at resolutions of 800 x 600 set to 65,336 (16bit) colors:
- Microsoft Internet Explorer version 6.
- Mozilla FireFox version 2 and later.
Non-critical visual elements and functionality on the Internet should work for the same browsers as critical functionality. However, should there be an undue burden to achieve compatibility of non-critical elements, limit its functionality to:
- Microsoft Internet Explorer version 6 .
- Mozilla FireFox version 2 and later.
Viewing www.RichmondGov.com online videos requires the use of the free Windows Media player (version 7 or above). If you do not have a compatible player you may go to the Microsoft's Windows Media homepage to download the newest version.
For more information about troubleshooting the video player, please visit our extensive Frequently Asked Question page on the video player.
Report a Problem
Please ensure that you meet the minimum requirements of our site including the free Macromedia Flash Player and the free Acrobat Reader.
If you find an error please contact the Department of Information Technology Help Desk at (804) 646-6367 or Email helpdesk@richmondgov.com. If you have non-technical questions please use our contact page.
When reporting a problem, provide the following information: